--- title: "Void a credit card transaction through ServiceTitan Gateway" slug: "void-a-credit-card-transaction-through-servicetitan-gateway" updated: 2026-10-15T01:00:28Z published: 2026-10-15T01:00:28Z canonical: "help.servicetitan.com/void-a-credit-card-transaction-through-servicetitan-gateway" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Void a credit card transaction through ServiceTitan Gateway ## Overview Before you use ServiceTitan Gateway, you should try to process the refund directly in ServiceTitan. You can do this by navigating to the invoice and clicking the refund icon (the circular arrow) next to the payment. Click [here](/construction/docs/create-a-refund-adjustment-invoice-and-issue-a-refund) to learn how to issue refunds directly in ServiceTitan. --- ### #### Who uses this feature - Accountants and office employees - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - Permissions for *Payments* are required to use this feature. Please contact the account administrator on your team. ## Best practices **Make sure to create a refund adjustment invoice** Whenever you void a transaction, you should always create a refund adjustment invoice in ServiceTitan. This will ensure that the amount owed to the customer is recorded when you export invoices and it will keep your accounting in sync. Click [here](https://help.servicetitan.com/construction/docs/create-a-refund-adjustment-invoice-and-issue-a-refund) to learn how to create a refund adjustment invoice (follow instructions for "How to create a refund adjustment invoice"). **Refunds vs. Voiding a Transaction** You will need to issue a refund if the credit card transaction has already been settled. If the credit card transaction has only been approved (not yet settled), you will void the transaction instead of issuing a refund. The cutoff time for voiding a transaction is 4:30pm CT (2:30pm PST / 5:30pm EST). ## Void a transaction in the ServiceTitan Gateway 1. Log into the ServiceTitan Gateway. Use the login instructions sent to you by email. If you need help logging in, contact ServiceTitan Payments at paymentsupport@servicetitan.com. 2. Click **Reports** (located under *Trans Reports* in the left menu). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-credit-card-transaction-through-servicetitan-gateway-image-8zevaylz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A57Z&se=2026-10-31T02%3A43%3A57Z&sr=c&sp=r&sig=Ry%2FCJ%2BZgkasXahF8yLao2FBRQF56a0wtR%2B00Ek%2BUsvM%3D)**Alternative Method**: You may also click **Void** (under Credit Card). However, for ease of use we recommend that you click **Reports** instead. Both methods will eventually take you to the same place. 3. Filter the dates of your search as needed (use the date filter at the bottom of the *Search Transactions* box). > [!NOTE] > **Note:** Other filters are available if you need to narrow your search results further. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-credit-card-transaction-through-servicetitan-gateway-image-7x7lmkuo.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A57Z&se=2026-10-31T02%3A43%3A57Z&sr=c&sp=r&sig=Ry%2FCJ%2BZgkasXahF8yLao2FBRQF56a0wtR%2B00Ek%2BUsvM%3D) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-credit-card-transaction-through-servicetitan-gateway-image-dn5vc2ca.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A57Z&se=2026-10-31T02%3A43%3A57Z&sr=c&sp=r&sig=Ry%2FCJ%2BZgkasXahF8yLao2FBRQF56a0wtR%2B00Ek%2BUsvM%3D) 4. Once you have set the filters, click **Submit**. 5. Locate the transaction you wish to void. Then click the **ID** link. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-credit-card-transaction-through-servicetitan-gateway-image-3d89ddf2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A57Z&se=2026-10-31T02%3A43%3A57Z&sr=c&sp=r&sig=Ry%2FCJ%2BZgkasXahF8yLao2FBRQF56a0wtR%2B00Ek%2BUsvM%3D) 6. Click **Void** (located directly under *Transaction Detail*). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-credit-card-transaction-through-servicetitan-gateway-image-ccifuarp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A57Z&se=2026-10-31T02%3A43%3A57Z&sr=c&sp=r&sig=Ry%2FCJ%2BZgkasXahF8yLao2FBRQF56a0wtR%2B00Ek%2BUsvM%3D) 7. The *Transaction Information* screen appears. The **Transaction ID** will automatically populate. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-credit-card-transaction-through-servicetitan-gateway-image-xspl5wg7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A57Z&se=2026-10-31T02%3A43%3A57Z&sr=c&sp=r&sig=Ry%2FCJ%2BZgkasXahF8yLao2FBRQF56a0wtR%2B00Ek%2BUsvM%3D) 8. When you are ready, click **Void**. 9. A confirmation screen appears. This means the transaction has been voided. > [!NOTE] > **Note:** Refunding a transaction in the ServiceTitan Gateway follows the same process. In step 8, instead of clicking Void, click **Refund**. ## FAQ --- ### #### How do I void credit card transactions? See [Void a credit card transaction through ServiceTitan Gateway](/construction/docs/void-a-credit-card-transaction-through-servicetitan-gateway) to learn how to void credit card transactions through ServiceTitan Gateway. ## Want to learn more? - See [Process refunds and void transactions](/construction/docs/payments-home#refunds)