---
title: "Void a check or bank transfer through ServiceTitan SmartPay"
slug: "void-a-check-or-bank-transfer-through-servicetitan-smartpay"
updated: 2026-10-15T01:00:29Z
published: 2026-10-15T01:00:29Z
canonical: "help.servicetitan.com/void-a-check-or-bank-transfer-through-servicetitan-smartpay"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Void a check or bank transfer through ServiceTitan SmartPay

## Overview

If you accidentally input a wrong amount or duplicate payments, you can prevent a payment transaction from processing by voiding it using ServiceTitan SmartPay.

---

### 

#### Who uses this feature

- Accountants and office employees
- Applies to all business types

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
- Permissions for *Payments* are required to use this feature. Please contact the account administrator on your team.

## Things to know

- Before using ServiceTitan Gateway, try to process the refund directly in ServiceTitan. You can navigate to the invoice and click the refund icon next to the payment. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-check-or-bank-transfer-through-servicetitan-smartpay-image-ctycu8qm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A09Z&se=2026-10-31T02%3A47%3A09Z&sr=c&sp=r&sig=ci9IzphPBcPp5ZI4kH2Q0PDNtW6mS61uysnWTSQr36I%3D)
- For more information about issuing refunds directly in ServiceTitan, see [Create a refund adjustment invoice and issue a refund](/construction/docs/create-a-refund-adjustment-invoice-and-issue-a-refund).

## Best practices

**Make sure to create a refund adjustment invoice**

Whenever you void a transaction, you should always create a refund adjustment invoice in ServiceTitan. This ensures that the amount owed to the customer is recorded when you export invoices and it keeps your accounting in sync.

For more information about adjustment invoices, see [Create a refund adjustment invoice and issue a refund](/construction/docs/create-a-refund-adjustment-invoice-and-issue-a-refund).

**Refunds vs. Void a Transaction**

If the check or bank transfer has already been processed, you need to issue a refund. If the check or bank transfer has only been approved and not yet processed, you should void the transaction instead of issuing a refund. The cutoff time for voiding a transaction is 8:00 PM Central Time (6:00 PM Pacific Time / 9:00 PM Eastern Time).

## Void a transaction

To void a transaction in ServiceTitan SmartPay:

1. Log into ServiceTitan SmartPay. Use the login instructions sent to you by email. If you need help logging in, contact ServiceTitan Payments at paymentsupport@servicetitan.com.
2. Navigate to **Dashboard**. Under *Current Transaction Summary*, click **Approved**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-check-or-bank-transfer-through-servicetitan-smartpay-image-2d7jy0rm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A09Z&se=2026-10-31T02%3A47%3A09Z&sr=c&sp=r&sig=ci9IzphPBcPp5ZI4kH2Q0PDNtW6mS61uysnWTSQr36I%3D)
3. In the *Reports* screen that opens, locate the transaction you wish to void.
4. Click the **View** icon next to the transaction. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/void-a-check-or-bank-transfer-through-servicetitan-smartpay-image-9qmb5u0w.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A09Z&se=2026-10-31T02%3A47%3A09Z&sr=c&sp=r&sig=ci9IzphPBcPp5ZI4kH2Q0PDNtW6mS61uysnWTSQr36I%3D)
5. In the *Transaction Details* screen that opens, click the **Actions** dropdown then click **Void**.
6. Click **Confirm** then click **Refund** to void the transaction.

## Want to learn more?

- See [Process refunds and void transactions](/construction/docs/payments-home)