---
title: "Set Up Voice Agent After-Hours Booking (Without Dispatch Pro)"
slug: "voice-agent-after-hours-technician-booking"
updated: 2026-10-15T01:07:20Z
published: 2026-10-15T01:07:20Z
canonical: "help.servicetitan.com/voice-agent-after-hours-technician-booking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Voice Agent After-Hours Booking (Without Dispatch Pro)

## Overview

You can set up **Voice Agent (VA)** to book jobs outside of standard business hours and assign them automatically — no Dispatch Pro required. When an after-hours call comes in, Voice Agent books the job and assigns it directly to an available on-call technician. This article covers the end-to-end setup: prerequisites, defining the after-hours window, and how the assignment works.

> [!NOTE]
> **Which article do you need?** This article is for accounts that do **not** use Dispatch Pro. Here, Voice Agent assigns the after-hours job directly to an on-call technician. If your account has **Dispatch Pro**, see [Adjust Dispatch Pro Voice Agent Settings](/v1/docs/adjust-dispatch-pro-voice-agent-settings) instead — with Dispatch Pro, Dispatch Pro handles the assignment logic.

---

### 

#### Who uses this feature

- Administrators and managers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- This feature requires an active Voice Agent configuration on your account. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to get started.
- The **Forwarding Number Settings** and **Phone Settings** permissions are required to use Voice Agent. Please contact the account administrator on your team.

## Before you begin: Requirements for after-hours booking

All four of the following must be in place before after-hours booking will work:

| Requirement | Where to configure |
| --- | --- |
| After-Hours Booking enabled | VA Settings → Skills |
| Technician has a shift in that time window | Technician shifts |
| After-hours timeframe defined | Custom Timeframe (VA Settings → Skills) |
| Arrival windows defined for after hours | Settings → Arrival Windows |

## Define the after-hours window

There are two ways to define when after-hours booking is allowed. Choose the one that fits how you run your business.

### Option 1 — Custom Timeframe (VA Settings → Skills)

Define the specific window(s) when after-hours booking is allowed. You can add multiple windows (for example, weekday evenings and weekend hours).

*Example: Set 5 PM–10 PM only if you don't want overnight bookings.*

### Option 2 — Use Business Hours (VA Settings → Skills)

Voice Agent treats anything outside your ServiceTitan business hours as after-hours. If your business hours are 8 AM–6 PM, anything after 6 PM is automatically eligible. Voice Agent relies on your technician shifts and arrival windows accordingly.

## How Voice Agent books after-hours jobs

Once a call arrives during the defined after-hours window, the following happens in sequence:

1. The job is auto-assigned directly to the on-call technician with capacity in that window.
2. The technician receives an email notification that a job was booked, provided notifications are configured on your account.

## Troubleshoot after-hours booking

| Issue | What to check |
| --- | --- |
| No after-hours availability showing | Confirm the technician has a shift with capacity in the after-hours window. |
| VA is booking during hours you don't want | Use a **Custom Timeframe** to limit the window (see Option 1 above). |
| On-call vs. regular shift confusion | Voice Agent reads any shift with capacity in the after-hours window — it is not limited to on-call shift types only. |

## Want to learn more?

- See [Adjust Dispatch Pro Voice Agent Settings](/v1/docs/adjust-dispatch-pro-voice-agent-settings)
- See [Configure your Voice Agent Settings in ServiceTitan](/construction/docs/configure-your-voice-agent-settings-in-servicetitan)