---
title: "View Total Number of Calls Received and Conversion Rates for CSRs in ServiceTitan"
slug: "view-total-number-of-calls-received-and-conversion-rates-for-csrs-in-servicetita"
updated: 2026-10-15T01:12:58Z
published: 2026-10-15T01:12:58Z
canonical: "help.servicetitan.com/view-total-number-of-calls-received-and-conversion-rates-for-csrs-in-servicetita"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View Total Number of Calls Received and Conversion Rates for CSRs in ServiceTitan

## Problem

You want to know the best option to see the total number of calls received and conversion rates for your CSRs, but the dashboard is different than the call center.

## Solution

1. Go to the **Reports** tab in ServiceTitan.
2. Click **Call Center Performance by CSR** report.
3. Check the report to see the total number of calls received and conversion rates for your CSRs.
4. If most calls are abandoned, schedule a callback time with the tenant to discuss CSR workflows.
5. If you have a standard seat, make sure to click the call bubble to avoid Abandoned Calls.
6. To search for calls, use DialPad and follow the instructions provided in the email sent by the support team.

A call where the customer hung up before reaching a CSR. It cannot be attached to a customer or job and does not count toward CSR conversion metrics.

**What it does:** Tracks unanswered call volume so you can spot staffing gaps and recover lost revenue opportunities.

**Where to find it:** Dashboard › Agent Scorecards (Abandoned); or Search by Call type: Abandoned.

**Tags:** Phones Pro

[Learn more →](https://help.servicetitan.com/docs/understand-call-classifications) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)