--- title: "View settled batches and Chargeback or Retrieval reports in TransLink" slug: "view-settled-batches-and-chargeback-or-retrieval-reports-in-translink" updated: 2026-10-15T01:00:09Z published: 2026-10-15T01:00:09Z canonical: "help.servicetitan.com/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # View settled batches and Chargeback or Retrieval reports in TransLink ## Overview If you use TSYS for processing payments, you can view settled Batches and Chargeback/Retrieval reports in TransLink. Reviewing these reports can help you perform financial reconciliation tasks, review chargebacks, gather data for disputes, and more. When viewing held funds from settled batches: - You can view the amount in the **Hold Amount** column if you didn't receive the amount you were supposed to. - You can view the date in the **ACH Date** column to see the date the amount has been submitted to the customer. --- ### #### Who uses this feature - Administrators - All business types - Applies to all trades #### Feature configuration - Account configuration is required. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details. ## Things to know - A settled batch consists of payments that the bank remits to the merchant after issuing it. - TransLink is the portal for TSYS. For more information, see [TSYS](https://www.tsys.com/). - To set up your TransLink merchant access, go to the [TransLink web page](https://translink.transfirst.com/Content/PublicAdmin/register.aspx) and register for an account. ## View settled batches To view settled batches in TransLink: 1. Log in to TransLink. 2. Click **Transactions**. 3. Enter a date range. 4. Click **Create Report**. A list of batches appears. ![Summary of VISA transactions including dates, amounts, and total deposits.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-0lbofx3t.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D) 5. You can click **Details** to view a breakdown of transactions within that batch or click **Card Types** to view the credit card summary. ![Table displaying details and card types with buttons for interaction.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-dc3ye3v8.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D) ## View Chargeback or Retrieval Reports in TransLink To view Chargeback or Retrieval Reports in TransLink: 1. Log into TransLink. 2. Under *Chargeback/Retrieval Reports*, click **Details**. ![Document showing details of a chargeback transaction including amounts and dates.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-u40h3564.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D) 3. Enter a date range for your report and click **Create Report**. 4. A list of chargebacks appears. The list includes: - Dates - Amounts - Case number > [!NOTE] > **Note:** You will need a chargeback case number when contacting chargeback support. 5. Click **View** under *View Documents* for details on a specific chargeback. A PDF with details on the chargeback opens. ## Locate the invoice associated with a chargeback in ServiceTitan When contesting a chargeback, you may need to locate the invoice associated with the chargeback to upload in TransLink. To locate the invoice associated with a chargeback in ServiceTitan: 1. Follow the steps mentioned in [View Chargeback or Retrieval Reports in TransLink](/construction/docs/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink#_425p8uxktp0b). 2. On the chargeback PDF, make a note of the transaction authorization code. 3. In ServiceTitan, go to the navigation bar and click **Search ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-bujlt41e.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D)**. 4. Click the **Search** dropdown and select **Payment**. 5. On the **Authorization Code** field, enter the authorization code found on the chargeback PDF. 6. When finished, click **Search** **![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-cribfnzl.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D)**. 7. Find and click the invoice associated with the chargeback. 8. Click **Print ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-atbgn0nf.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D)** to open the invoice in print format. 9. Click **Download ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-settled-batches-and-chargeback-or-retrieval-reports-in-translink---replaced-on-thu-may-07-2026-image-0kd3ldsu.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A40Z&se=2026-10-31T02%3A43%3A40Z&sr=c&sp=r&sig=bs81PJ3qDNvN5GQFwKXpuego%2B%2BMD9aD3c8U%2FrV5Cyis%3D)** to download a copy of the invoice. You can send the invoice to tsysdisputecustomerservice@e-hps.com or upload the invoice by clicking **Send** in *Translink* under *Chargeback* details for the transaction in question. ## Want to learn more? - See [Reports](/construction/docs/reports-home) A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)