--- title: "View and send messages for an Insurance Queue Task in the ServiceTitan Field Mobile App" slug: "view-send-messages-insurance-queue-task-servicetitan-field-mobile-app" updated: 2026-10-29T13:35:05Z published: 2026-10-29T13:35:05Z canonical: "help.servicetitan.com/view-send-messages-insurance-queue-task-servicetitan-field-mobile-app" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # View and send messages for an Insurance Queue Task in the ServiceTitan Field Mobile App ## Overview If your account is configured for both the [Messages feature](/construction/docs/view-and-send-messages-in-the-servicetitan-field-mobile-app) and the [Insurance Queue Tasks feature](/v1/docs/use-insurance-queue-in-fma) for the Field Mobile App, you can use internal chat and email to start and follow conversations tied directly to a specific Insurance Queue task. This allows you to efficiently communicate with office staff, other field technicians, and customers while working on jobs, projects, or other tasks. --- ### #### Who uses this feature - Technicians - Primarily benefits Residential Service and Replacement business types - Primarily benefits Roofing/Exterior trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - The [Messages feature](/construction/docs/view-and-send-messages-in-the-servicetitan-field-mobile-app) and the [Insurance Queue feature](/v1/docs/use-insurance-queue-in-fma) are both currently in Private Preview and available for specific accounts. They are subject to change. If you want to enable them for your account, join the Messages waitlist [here](https://docs.google.com/forms/d/e/1FAIpQLScIMoXO1TBcWrNs6MwqK0DAcycZpSxqJmFS6yk8sswGri6dDA/viewform), and the Insurance Queue waitlist [here](https://docs.google.com/forms/d/e/1FAIpQLScxEm8sdhthPLvz04FTe587ewY0EJc9JNYfSUSuf_hfpOKCfA/viewform). - Account configuration is required to use both the [Messages feature](/construction/docs/view-and-send-messages-in-the-servicetitan-field-mobile-app) and the [Insurance Queue Tasks feature](/v1/docs/use-insurance-queue-in-fma). Please contact your office for details. - [Office setup](/v1/docs/use-tasks-in-insurance-queue) is required to use the [Insurance Queue Tasks feature](/v1/docs/use-insurance-queue-in-fma). Please contact your office for details. ## Things to know - The *Messages* tab also shows task conversations, so office employees and technicians see the same thread. > [!NOTE] > **Note:** Direct messaging is still not available. Instead, you can start chats and emails from a related [job](/construction/docs/view-and-send-messages-in-the-servicetitan-field-mobile-app), [project](/construction/docs/view-and-send-messages-in-the-servicetitan-field-mobile-app#communicate-from-a-job-in-the-field-mobile-app), or Insurance Queue task. ## Communicate from an Insurance Queue Task in the Field Mobile App 1. Open your job and tap **Menu** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A55Z&se=2026-10-31T03%3A37%3A55Z&sr=c&sp=r&sig=t6le8Y2tjiIRt%2FMg7iAmNdsNrsuwcwQPH4%2BGbGhqs7o%3D) **> Tasks** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-checklist.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A55Z&se=2026-10-31T03%3A37%3A55Z&sr=c&sp=r&sig=t6le8Y2tjiIRt%2FMg7iAmNdsNrsuwcwQPH4%2BGbGhqs7o%3D). > [!TIP] > **Tip:** For more on Insurance Queue Tasks, see [Use Insurance Queue in the ServiceTitan Field Mobile App](/v1/docs/use-insurance-queue-in-fma). 2. On the screen that opens, tap a **task** to open it. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-for-an-insurance-queue-task-in-the-servicetitan-field-mobile-app-image-hq2w47mw.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A55Z&se=2026-10-31T03%3A37%3A55Z&sr=c&sp=r&sig=t6le8Y2tjiIRt%2FMg7iAmNdsNrsuwcwQPH4%2BGbGhqs7o%3D) 3. On the task that opens, tap **Conversations** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-chat-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A55Z&se=2026-10-31T03%3A37%3A55Z&sr=c&sp=r&sig=t6le8Y2tjiIRt%2FMg7iAmNdsNrsuwcwQPH4%2BGbGhqs7o%3D). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-for-an-insurance-queue-task-in-the-servicetitan-field-mobile-app-image-14wdfxdw.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A55Z&se=2026-10-31T03%3A37%3A55Z&sr=c&sp=r&sig=t6le8Y2tjiIRt%2FMg7iAmNdsNrsuwcwQPH4%2BGbGhqs7o%3D) 4. To reply to a conversation or start a new one: 1. For internal chats, @mention the person or people you want to chat with. This brings them into the entire conversation and highlights that the message is for them. 2. When starting a new email, enter the email address in the **To** field and include a **Subject**. 3. Enter your message. 4. Tap **Send**. > [!NOTE] > **Note:** If you don't @mention anyone when starting a new internal chat, then the message will only appear in your message center and no one else will see it. 5. Within a conversation, you can find specific types of messages in the following tabs: - **Internal chat:** Messages between you and the office or other technicians. - **Email:** Email conversations with internal and external participants. ## Want to learn more? - See [View and send messages in the ServiceTitan Field Mobile App](/construction/docs/view-and-send-messages-in-the-servicetitan-field-mobile-app)