--- title: "View and send messages in the ServiceTitan Field Mobile App" slug: "view-and-send-messages-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:38:15Z published: 2026-10-29T12:38:15Z canonical: "help.servicetitan.com/view-and-send-messages-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # View and send messages in the ServiceTitan Field Mobile App ## Overview Use messages in the Field Mobile App to manage all your conversations. This allows you to efficiently communicate with office staff, other field technicians, and customers while working on jobs, projects, or other tasks. --- ### #### Who uses this feature - Technicians - Applies to all business types - Applies to all trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - This feature is currently in Private Preview and available for specific accounts. It is subject to change. If you want to enable this feature for your account, join the waitlist [here](https://docs.google.com/forms/d/e/1FAIpQLSdbo22PXLwHJIk5tc3lUPfAfung4T8CfIBVN4Os4dtcFRD7DA/viewform). - Account configuration is required to use this feature. Please contact your office for details. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - This feature supports internal chat conversations with office staff and other technicians, and email conversations with customers and other external participants. - When you reply to a conversation, office staff and other technicians in the conversation can see it. Additionally, office staff can see all conversations by going to the relevant job or project record. - To start a new conversation, you need to start it from a job or project, not the main navigation bar. - Replies only appear in an office employee's message center if they are @mentioned or already a participant. Otherwise, any office employee can see your reply if they go to the relevant job or project. - @Mentioning someone brings them into the conversation, making them a participant. It also makes the conversation appear in their message center. If you don’t @mention anyone when starting a new internal chat, then the message will only appear in your message center and no one else will see it. - When someone @mentions you in a conversation, you receive an email notification with a link that opens the Field Mobile App directly to that conversation. This lets you quickly view and respond to the message without manually searching for it. > [!NOTE] > **Note:** If your account is configured for it and you allow it in your mobile device settings, you can receive push notifications when someone @mentions you in a message. Please contact your office for details. > > ![Notification from Travis R about applying for a permit ASAP to Aaron A.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(143).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) ## Best practices - Start new conversations from the item you need to discuss: job or project. - When you're in a conversation, you tap the entity identifier in the conversation header to navigate directly to the linked job, project, or the general task page— without leaving the app or searching manually. ![Internal chat discussing job #42119470 for a belt change in Glendale.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot%202026-07-02%20at%208.10.50%E2%80%AFAM(1).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) ## Access messages in the Field Mobile App You can access messages from: - **The main navigation bar:** This allows you to access all job and project conversations that have already been started. You can't start new conversations here. - **A job:** This shows all conversations related to that job. You can start new conversations or reply to existing ones. - **A job's Location Info tab:** This allows you to access conversations for jobs related to that service location. You can start new conversations or reply to existing ones. > [!NOTE] > **Note:** The *View Location Record* permission is required to see and use all details on the Location Info tab in the Field Mobile App. Please contact the account administrator on your team. - **A project:** This shows all conversations related to that project. You can start new conversations or reply to existing ones. ## Communicate from the main navigation bar in the Field Mobile App 1. Open the Field Mobile app and tap **Messages** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-message.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D). ![Job details for Amanda, including AC inspection schedule and location information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-7v4jz9di.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) 2. Tap a conversation to open it. You can find conversations in the following tabs: - **Conversations:** Main conversations with internal participants: office employees and other technicians. Conversations can include threads and @mentions. > [!NOTE] > **Note:** You can be in a Conversation even if you aren't assigned to a job or project. This happens when someone @mentions you to bring you into the conversation. - **Threads:** Messages within a thread in a Conversation with internal participants. - **@Mentions:** Messages with internal participants in which your name was specifically tagged with an @mention, or you @mentioned another internal participant. - **Emails:** Email conversations with internal and external participants. ![Messages interface showing conversations, threads, and a mention for Aaron Adams.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-6v21zwr6.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) > [!TIP] > **Tip:** On iOS devices, if you want to only see unread messages, turn on the **Unreads** toggle. 3. To reply to a message: 1. For internal chats, @mention the person or people you want to chat with. This brings them into the entire conversation and highlights that the message is for them. 2. Enter your message. 3. Tap **Send**. 4. Within a conversation, you can find specific types of messages in the following tabs: - **Internal chat:** Messages between you and the office or other technicians. - **Email:** Email conversations with internal and external participants. - **SMS:** Text messages between the office and the customer. > [!NOTE] > **Note:** The *View Customer Chats* permission is required to view SMS text messages. Please contact the account administrator on your team. ![Chat interface discussing roof replacement permit application and communication methods.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-i3ph9rtf.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) ## Communicate from a job in the Field Mobile App 1. Open your current job and tap **Messages** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-message.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D). ![Scheduled job details for a cooling tune-up appointment on June 29, 2021.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-iy9aivvq.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) 2. To reply to a conversation or start a new one: 1. For internal chats, @mention the person or people you want to chat with. This brings them into the entire conversation and highlights that the message is for them. 2. For emails, when starting a new one, enter the email address in the **To** field and include a **Subject**. 3. Enter your message. 4. Tap **Send**. > [!NOTE] > **Note:** If you don't @mention anyone when starting a new internal chat, then the message will only appear in your message center and no one else will see it. 3. Within a conversation, you can find specific types of messages in the following tabs: - **Internal chat:** Messages between you and the office or other technicians. - **Email:** Email conversations with internal and external participants. - **SMS:** Text messages between the office and the customer. > [!NOTE] > **Note:** The *View Customer Chats* permission is required to view SMS text messages. Please contact the account administrator on your team. ## Communicate from the Location Info tab in the Field Mobile App > [!NOTE] > **Note:** The *View location record* permission is required to see and use all details on the Location Info tab in the Field Mobile App. Please contact the account administrator on your team. 1. Open your current job and tap the **Location Info** tab. 2. On the *Location Info* tab that opens, tap **View all** next to *All Jobs* (Residential) or *All Work Orders* (Commercial). ![Scheduled job details for Cooling Tune Up and Drain Maintenance with contact options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-npxj7cuh.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) 3. On the *All Jobs* (Residential) or *All Work Orders* (Commercial) screen that opens, tab the **job** you want to discuss. ![Job listing screen showing scheduled and in-progress tasks with a highlighted hand icon.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-e2mn7ezr.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) 4. On the job that opens, tap **Messages** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-message.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D). 5. To reply to a conversation or start a new one: 1. For internal chats, @mention the person or people you want to chat with. This brings them into the entire conversation and highlights that the message is for them. 2. For emails, when starting a new one, enter the email address in the **To** field and include a **Subject**. 3. Enter your message. 4. Tap **Send**. > [!NOTE] > **Note:** If you don't @mention anyone when starting a new internal chat, then the message will only appear in your message center and no one else will see it. 6. Within a conversation, you can find specific types of messages in the following tabs: - **Internal chat:** Messages between you and the office or other technicians. - **Email:** Email conversations with internal and external participants. - **SMS:** Text messages between the office and the customer. > [!NOTE] > **Note:** The *View Customer Chats* permission is required to view SMS text messages. Please contact the account administrator on your team. ## Communicate from a project in the Field Mobile App 1. Open your job (Residential) or Work Order (Commercial) that's associated with a [project](/construction/docs/view-projects-in-the-servicetitan-field-mobile-app) and tap the **Project** link at the top. 2. On the project that opens, tap **Messages** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-message.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D). ![Lawn care status marked as completed with completion date displayed below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-and-send-messages-in-the-servicetitan-field-mobile-app-image-4wcjz3f4.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) 3. To reply to a conversation or start a new one: 1. For internal chats, @mention the person or people you want to chat with. This brings them into the entire conversation and highlights that the message is for them. 2. For emails, when starting a new one, enter the email address in the **To** field and include a **Subject**. 3. Enter your message. 4. Tap **Send**. > [!NOTE] > **Note:** If you don't @mention anyone when starting a new internal chat, then the message will only appear in your message center and no one else will see it. 4. Within a conversation, you can find specific types of messages in the following tabs: - **Internal chat:** Messages between you and the office or other technicians. - **Email:** Email conversations with internal and external participants. ## Open a conversation from an email notification 1. Open the email notification on your mobile device. 2. Tap the link in the email. ![Email notification about a new mention in a project chat for permit application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image (5).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A12Z&se=2026-10-31T03%3A40%3A12Z&sr=c&sp=r&sig=oyUd4Vo8rl%2FpSZL0mfSKQP1MdFzf50DnglFWDGXpnIc%3D) 3. The Field Mobile App opens directly to the message where you were tagged. The app scrolls to position the tagged message in your view, and the conversation is marked as read. > [!NOTE] > **Note:** If the Field Mobile App is not installed on your device, tapping the link opens a web browser instead. If the app is installed but you are not signed in, you are taken to the sign-in screen first. On iOS, the app opens the tagged conversation after you sign in. On Android, you need to manually open the conversation after signing in. ## Want to learn more? - See [Review customer messages, media, and calls in the ServiceTitan Field Mobile App](/construction/docs/review-customer-messages-media-and-calls-in-the-servicetitan-field-mobile-app) - See [Call customers and add contact information in the ServiceTitan Field Mobile App](/construction/docs/call-customers-and-add-contact-information-in-the-servicetitan-field-mobile-app) A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns