---
title: "View and respond to chargebacks in Payments Insider for Elavon"
slug: "view-and-respond-to-chargebacks-in-payments-insider-for-elavon"
updated: 2026-10-15T01:00:31Z
published: 2026-10-15T01:00:31Z
canonical: "help.servicetitan.com/view-and-respond-to-chargebacks-in-payments-insider-for-elavon"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View and respond to chargebacks in Payments Insider for Elavon

## Overview

If you use Elavon for processing payments, you can view chargeback records in Payments Insider. Payments Insider is the Customer Portal for Elavon.

---

### 

#### Who uses this feature

- Administrators
- Account configuration is required. Please contact [Technical Support](/construction/docs/contact-servicetitan-technical-support) for details.
- All business types

## View the chargeback report in Payments Insider

For instructions on how to set up and view your chargeback report in Payments Insider, visit the [Payments Insider support center](https://support.mypaymentsinsider.com/s/article/How-to-View-and-Respond-to-Chargeback-Disputes-in-Payments-Insider?language=en_US). If you need help accessing the portal, reach out to [fintechsupport@servicetitan.com](mailto:fintechsupport@servicetitan.com).

## Locate the associated invoice in ServiceTitan

When responding to a chargeback in Payments Insider, you can upload the associated invoice to provide details of the transaction being disputed.

To locate the invoice associated with a chargeback in ServiceTitan:

1. Follow the steps mentioned in [How to View and Respond to Chargeback Disputes in Payments Insider](https://support.mypaymentsinsider.com/s/article/How-to-View-and-Respond-to-Chargeback-Disputes-in-Payments-Insider?language=en_US).
2. Locate and click on the chargeback you want to dispute.
3. On the details screen, locate and make a note of the transaction authorization code.
4. In ServiceTitan, go to the navigation bar and click **Search** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-search.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A57Z&se=2026-10-31T02%3A49%3A57Z&sr=c&sp=r&sig=S%2BPnQUS5OekNprJxoxx5RF7dFxyiOhBVocJCtfdbpO8%3D).
5. Click the **Search** dropdown and select **Payment**.
6. On the **Authorization Code** field, enter the authorization code found on the chargeback details.
7. When finished, click **Search** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-search.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A57Z&se=2026-10-31T02%3A49%3A57Z&sr=c&sp=r&sig=S%2BPnQUS5OekNprJxoxx5RF7dFxyiOhBVocJCtfdbpO8%3D).
8. Find and click the invoice associated with the chargeback.
9. Click **Print** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-print.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A57Z&se=2026-10-31T02%3A49%3A57Z&sr=c&sp=r&sig=S%2BPnQUS5OekNprJxoxx5RF7dFxyiOhBVocJCtfdbpO8%3D) to open the invoice in print format.
10. Click **Download** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-download.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A57Z&se=2026-10-31T02%3A49%3A57Z&sr=c&sp=r&sig=S%2BPnQUS5OekNprJxoxx5RF7dFxyiOhBVocJCtfdbpO8%3D) to download a copy of the invoice.

For instructions on how to upload the invoice in Payments Insider, visit the [Payments Insider support center](https://support.mypaymentsinsider.com/s/article/How-to-View-and-Respond-to-Chargeback-Disputes-in-Payments-Insider?language=en_US).

## Want to learn more?

- See [Payments](/construction/docs/payments-home)

A self-service web portal where customers can view job history, request service, make payments, and communicate with the business.

**What it does:** Reduces inbound call volume and improves customer satisfaction by giving homeowners 24/7 access to their service records.

**Also called:** Customer self-service, Online portal

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)