---
title: "Resolve User with that email already exists error"
slug: "user-gets-the-user-with-that-email-already-exists-error"
updated: 2026-10-15T01:33:52Z
published: 2026-10-15T01:33:52Z
canonical: "help.servicetitan.com/user-gets-the-user-with-that-email-already-exists-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve User with that email already exists error

## Problem

The problem is that an inactive account is already using the email address so when adding this email to an active account, the user gets an error.

## Solution

To solve the issue, edit the inactive account and change the email. Use the [Change the email in the inactive account](/construction/docs/user-gets-the-user-with-that-email-already-exists-error#change-the-email-in-the-inactive-account) workflow to change the email.

> [!NOTE]
> **Note:** Only admin users with the *View Or Update User Employee Permissions* permission will be able to remove the email address from the inactive account.

### Change the email in the inactive account

1. In ServiceTitan, go to the navigation bar and click **Settings**.
2. From the side menu, select **Technicians** if the email address is in an inactive technician account or **Employees** if the email address is in an inactive employee account. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-user-with-that-email-already-exists-error-image-mqoemvvk.jpg?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A05Z&se=2026-10-31T04%3A46%3A05Z&sr=c&sp=r&sig=O%2BIt0U8LzyoenYUSBTKTsVnPm1OiqEpqkqmpivqnYEM%3D)
3. Click the **Active** column and select **Inactive**.
4. Click **Filter**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-user-with-that-email-already-exists-error-image-ram86wia.jpg?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A05Z&se=2026-10-31T04%3A46%3A05Z&sr=c&sp=r&sig=O%2BIt0U8LzyoenYUSBTKTsVnPm1OiqEpqkqmpivqnYEM%3D)
5. Select the inactive technician or employee and click **Edit**. The *Edit Technician/Edit Employee* page opens.
6. From the *Email* field, delete the current email and put another unique email address which is not connected to any account in ServiceTitan.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-user-with-that-email-already-exists-error-image-2zdnrqm3.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A05Z&se=2026-10-31T04%3A46%3A05Z&sr=c&sp=r&sig=O%2BIt0U8LzyoenYUSBTKTsVnPm1OiqEpqkqmpivqnYEM%3D)

### Related Content

- [Add and manage Technician Profiles](/construction/docs/add-and-manage-technician-profiles-1)
- [Add and manage office employee profiles](/construction/docs/add-and-manage-office-employee-profiles)

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)