--- title: "Use TURNS second look financing in the ServiceTitan Field Mobile App" slug: "use-turns-second-look-financing-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:36:27Z published: 2026-10-29T12:36:27Z canonical: "help.servicetitan.com/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use TURNS second look financing in the ServiceTitan Field Mobile App ## Overview If the first look application is declined, you can provide TURNS second look loan options to your customers. The information collected in the application is submitted to the first look lender and to TURNS simultaneously. This improves your ability to sell and increases your customer's chances of approval. --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Account configuration and [office setup](/construction/docs/use-turns-financing-services-in-servicetitan) is required to use this feature. Please contact your office for details. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - To use second look Financing, GreenSky®, ServiceFinance, or Synchrony must be enabled, along with TURNS. - All financing is provided by third-party financing partners; ServiceTitan is not responsible for any credit decisions. - Contractor financing fees may vary based on the selected plan and are subject to individual lender terms. ## Step 1: Finalize the first look estimate in the Field Mobile App 1. Open your current job and tap the **Estimates** tab. 2. If you haven't done so already, select your preferred first look lender as your [financing partner and add plan options](/construction/docs/select-a-financing-partner-add-financing-plans-estimates-servicetitan) to the estimate. 3. [Present the estimate](/construction/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app#present-and-sell-estimates) to the customer. 4. After the customer chooses a plan, tap the following buttons below the plan and have the customer complete the steps for each: 1. **Apply for Financing:** Submit an application to apply for financing with the first look lender. For more, see [Step 2: Select a financing plan in the Field Mobile App](/construction/docs/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app#step-2-select-a-financing-plan-in-the-field-mobile-app) and [Step 3: Submit a first look and second look application at the same time in the Field Mobile App](/construction/docs/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app#step-3-submit-a-first-look-and-second-look-application-at-the-same-time-in-the-field-mobile-app). 2. **Accept and Sign Estimate:** Accept the estimate as *Sold* and receive the customer's signature confirming the sale. For more, see [Sell an estimate](/construction/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app#sell-an-estimate). > [!NOTE] > **Note:** Tap **View Financing Terms** to review details about the terms of the financing plan. ![Proposal for water heater replacement with financing options and monthly payment details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1793210650952.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) > [!NOTE] > **Note:** The estimated monthly payment is only shown on the one plan you selected it for when you added plan options to the estimate. For more, see [Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App](/construction/docs/select-a-financing-partner-add-financing-plans-estimates-servicetitan). ## Step 2: Select a financing plan in the Field Mobile App 1. On the *Apply for Financing* screen: 1. Under *Sale Amount*, enter the desired loan amount. 2. If applicable, add the down payment amount. 3. Tap **Find Plans**. ![User interface for entering sale amount and finding financing plans.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app-image-kxfu17e9.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) 2. On the screen that opens, each plan option that was shown on the estimate is available to choose from. Find the plan the customer wants then tap **Select Plan**. ![Plan selection screen showing payment details and a button to select a plan.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app-image-cqa3mhfk.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) 3. After you tap **Select Plan**, confirm the customer's information on the screen that opens. 4. Tap **Apply Now** and have the customer fill out and send the application now. After this, you're taken directly to the finished application. ## Step 3: Submit a first look and second look application at the same time in the Field Mobile App 1. On the *Apply for Financing* screen, have the customer enter the *Applicant Information* then tap **Continue**. 2. If there's a co-applicant, have the customer tap **Yes**, enter the *Co-Applicant Information,* then tap **Continue**. 3. On the next screen, have the customer: 1. Review the *Disclosures*. 2. Select the box next to each agreement. 3. Tap **Continue**. 4. On the last screen, have the customer review the information, confirm it's correct, then tap **Submit**. > [!NOTE] > **Note:** The application fields and disclosures depend on the first look lender. ![Loan application details including amount, payment plan, and applicant information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app-image-5osnieny.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) After the application is submitted, the first look lender sends a response automatically: - **Approved:** The application is approved for financing. - **Declined:** The application is declined. - **Pending:** The application is pending. Check back at a later time to see the final decision. ## Step 4: View offers from TURNS If the first look application is declined and the TURNS prequalification is approved, you can view offers from TURNS: 1. Have the customer review the plans offered then tap **Select Plan**. ![Prequalification approval details including loan amount, credit limit, and payment options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app-image-mf55q3xc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) 2. Have the customer tap **Confirm Selection**. The customer is sent an email from TURNS where they can fill out the application. ![Confirmation screen displaying loan offer details and contact information for application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app-image-z5dc5q7m.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) ### View additional options If the second-look TURNS application is also declined, tap **View Additional Options** to redirect the customer to a TURNS webpage to explore no credit options. From here, the customer is prompted to enter additional information to find a suitable offer. ![Application approval failed; explore options for financing assistance below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-second-look-financing-in-the-servicetitan-field-mobile-app-image-ukkji8m4.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A10Z&se=2026-10-31T03%3A40%3A10Z&sr=c&sp=r&sig=XnDANfWZx%2B9FbA56VPzk5%2BsBGz7VEA48p3s5sB%2BH%2BTU%3D) ## Want to learn more? - See [Use TURNS single application waterfall financing in the ServiceTitan Field Mobile App](/construction/docs/use-turns-single-application-waterfall-financing-servicetitan-field-mobile-app) - See [Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App](/construction/docs/select-a-financing-partner-add-financing-plans-estimates-servicetitan) - See [Search for and manage financing applications in the ServiceTitan Field Mobile App](/construction/docs/search-for-and-manage-financing-applications-in-servicetitan-field-mobile-app) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing