---
title: "Use project status alerts"
slug: "use-project-status-alerts"
updated: 2026-10-15T00:52:17Z
published: 2026-10-15T00:52:17Z
canonical: "help.servicetitan.com/use-project-status-alerts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use project status alerts

## Overview

Use the *Project Status* alert type to create an alert that notifies you and your team when another employee edits a project's status.

---

### 

#### Who uses this feature

- Project managers, accountants, administrators, and estimators
- Primarily for Residential Construction and Commercial Construction business types
- Applies to all trades

## Things to know

- You can set up alerts for any project status or substatus.
- You can set up a single alert for multiple statuses.

## Use cases

- Updating the status of a project to *Pre Scheduling* triggers an alert to your warehouse manager so they can begin procurement through requisitions.
- Updating the status of a project to *Permits Required* triggers an alert to your office staff so they can file the appropriate paperwork.
- Updating the status of a project to *Pre Completion* triggers an alert to your project manager so they can review the project to ensure all purchase orders have been received, payments are applied, and any other tasks required are completed before closing the project.

## Create an alert for project status

You can create project status alerts to:

- Increase efficiency by automating how information is shared between departments.
- Keep track of high-priority projects that have multiple phases.
- Save clicks and time using the email alert, which provides a link to the project that prompted the alert.

To create an alert for project status:

1. Go to the navigation bar and click **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)**.
2. In the side panel, click **Integrations** **>** **Alerts**.
3. In the *Alerts* section that opens, click **Add**. ![User interface for setting up alerts with options to add, activate, or deactivate notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-project-status-alerts-image-1jvhd6if.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)
4. In the *Add alert* window that opens, enter the alert details:
  - **Type:** Select the **Project Status** alert.
  - **Delivery Method:** Select the method by which you want to send the alert.

> [!NOTE]
> **Note:** The **Both Email and SMS** option is selected by default.
  - **Recipients:** Enter the names of the employees who you want to get the alert.
  - **Project Status:** Select the project status you want to be notified of. You can select more than one status or substatus within the same alert. ![Form for adding project status alerts with various options and recipient fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-project-status-alerts-image-n3urwzar.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)
5. When finished, click **Save**.

### Example

An employee updates the project status from the *Pending Site Walk* substatus to the *Pending Permits* substatus.

![Dropdown menu showing project status with highlighted options for site walk and permits.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-project-status-alerts-image-hk5mk1es.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)

The automated alert reaches the project manager by email, notifying them that the site walk was completed and that permits are ready to be filed for the project. This team has increased efficiency by automating how information is exchanged between employees, allowing each individual to focus on their priorities.

![Email notification about project status change from pending to scheduled.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-project-status-alerts-image-ucdo9ly6.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)

## Want to learn more?

- See [Use alerts](/v1/docs/use-alerts)
- See [Add custom project sub-statuses](/construction/docs/add-custom-project-sub-statuses)
- See [Manage projects](/construction/docs/manage-projects)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns