--- title: "Use Phones Pro analytics" slug: "use-phones-pro-analytics" updated: 2026-10-15T01:10:46Z published: 2026-10-15T01:10:46Z canonical: "help.servicetitan.com/use-phones-pro-analytics" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use Phones Pro analytics ## Overview With Phones Pro Analytics, you can use charts to track the progress of calls and assess calls to boost your performance. Visualize call data for better understanding and effective use of Phones Pro. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - Keyword filters create alerts when certain words or phrases are spoken in a call. Make sure [Voice Intelligence](/construction/docs/evaluate-employees-using-the-voice-intelligence-call-summary) is enabled to generate results. - You can set a call as the default view by selecting the **Save Pin** icon. A pin appears indicating the default view has been selected. ## Open Phones Pro settings 1. In ServiceTitan, go to the top toolbar and click **Phones Pro** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) to open the embedded dialer. > [!NOTE] > **Note:** If you don't have the embedded dialer enabled, sign in to your Dialpad account and skip to step three. 2. In the Phones Pro embedded dialer, click **Settings**. ![User interface of Phones Pro showing call options and contact center status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-byoshwf2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) 3. On the *Phone Preferences* window that opens, click **View Dialpad Settings**. ![Settings for embedded phone features including visibility and auto-collapse options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-chsekz0x.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) 4. Your Dialpad profile opens in a new tab. ## Use Dialpad Analytics and ServiceTitan Reporting Watch the video on Dialpad Analytics and ServiceTitan Reporting to learn how to leverage analytics for your call center operations. [Reporting - Dialpad Analytics vs. ST Reporting Video](https://fast.wistia.net/embed/iframe/o5d3usq6bf?web_component=true&seo=true&videoFoam=false) ## Search for calls 1. In Dialpad, click **Analytics** in the side menu. 2. In the *All Calls* section of the *Analytics* screen, you can search for calls based on the following filters: - **Users and Groups**: Calls from individual users or groups (departments, call centers, etc.) - **Date**: Range of dates when calls occurred - **Keywords**: Keywords agents or customers said during calls - **Moment**: Moments occurred during an agent's or customer's side of the conversation - **Duration**: Length of calls - **Call direction**: External or Internal ![Overview of call data filters and call volume trends over time in Dialpad.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-84k5jg8h.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## Save searches You can save frequently-used searches for future use: 1. In the *All Calls* section of the *Analytics* screen, set the filters for your search. 2. Click **Save this search**. ![User interface displaying call filters and options for saving search in Dialpad.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-fkofg1gk.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) 3. In the *Save Search* screen that opens, enter a name for your search. 4. Enter a short description (optional). 5. Click **Save Search**. ![Dialog box for saving a search with name and description fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-2im0xkip.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) You can see a list of saved searches in the *My Searches* section. ## Use search templates You can search for calls using predefined templates: 1. Go to **My Searches**. 2. Click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) . The *Template* screen opens displaying a list of templates along with a brief description. 3. Select a template to search calls with. ![Template selection interface for customer service call scenarios and actions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-h7deudxw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) 4. When you're finished, click **Apply Template**. ## View call metrics You can view call metrics based on your search filters, for example, the total calls tab, top moments, top keywords, call minutes and text messages, and much more. ![Graph showing call mention counts over time with various data points highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-dgvsol4a.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## View call history After you apply filters to search for calls you can view matching calls in the *Call History* section: 1. Set filters for your search. 2. Click **View calls with these filters**. ![Overview of Dialpad call filters with options for saving searches and viewing calls.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-uryoxp2f.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)A table opens with matching calls displayed in a list. ![Overview of recent calls with details on participants, duration, and dispositions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-jvzij7xk.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## View calling habits In the *Calling Habits* tab, you can view how calls are placed or received throughout your office. Office stats include: - Number of internal and external calls - Number of device usage, for example, web app, desktop app, or mobile VoIP ![Chart showing calling habits: 95% calls outside company, device usage statistics displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-kg60ivrf.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) You can also view the following metrics of individual team members: - Average Call Length - Busiest Day of Calling ## View the team leaderboard In the *Leaderboards* section, you can view the following statistics for each team member: - Total calls - Total call minutes - Average call minutes - Total placed calls - Total received calls Click a team member to view their call history. ![Leaderboard displaying agent call statistics for various users and their performance metrics.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-phones-pro-analytics-image-nmlzull9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## Want to learn more? - Visit ServiceTitan Academy to enroll in [ServiceTitan Phones Pro Account Setup for Admins](https://servicetitan.docebosaas.com/academy/learn/courses/374/ServiceTitan-Phones-Pro-Account-Setup-for-Admins) - See [Phones Pro](/construction/docs/phones-pro-home)