--- title: "Use Messages on a service agreement" slug: "use-messages-on-a-service-agreement" tags: ["Area - Service Agreements", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"] updated: 2026-10-15T01:26:48Z published: 2026-10-15T01:26:48Z canonical: "help.servicetitan.com/use-messages-on-a-service-agreement" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use Messages on a service agreement ## Overview Use the *Messages* screen on a service agreement to send internal messages to your team and emails to external recipients directly from the agreement. --- ### #### Who uses this feature - Administrators, accountants, estimators, project managers, and operations managers - Primarily benefits Commercial Service and Replacement business types, and Residential Service and Replacement business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - This feature is currently in Early Access and available for specific accounts. It is subject to change. If you want to enable this feature for your account, join the waitlist [here](https://docs.google.com/forms/d/e/1FAIpQLSdbo22PXLwHJIk5tc3lUPfAfung4T8CfIBVN4Os4dtcFRD7DA/viewform). ## Things to know - The *Messages* screen appears on both draft and active agreements. Conversations started on a draft agreement are preserved and remain visible after the agreement is activated. - To send an email, you must be signed in as a non-admin, because a sender email address is required. - You can email any recipient. Email addresses are entered manually and are not limited to the contacts associated with the agreement's locations. - Full functionality is available to office employees. The Messages feature has reduced functionality in the Field Mobile App. ## Open the Messages screen from a service agreement 1. [Open](https://help.servicetitan.com/construction/docs/service-agreement-management-overview#service-agreement-actions) the service agreement you want to work with. 2. In the side menu, click **Messages**. ![The sidebar displays various sections including Messages, highlighted for user attention.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-messages-on-a-service-agreement-image-fv2d6a5r.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A44Z&se=2026-10-31T03%3A38%3A44Z&sr=c&sp=r&sig=zlHQcnWqEd50ECt3EzJHD%2BUW6ZK%2BoM%2BLBgmUyKERKAs%3D) ## Send an internal message from a service agreement 1. On the agreement's *Messages* screen, start a new internal message from the *Internal Chat* tab. 2. Enter your message then click **Send** ![A simple icon in the shape of a paper airplane.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-send.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A44Z&se=2026-10-31T03%3A38%3A44Z&sr=c&sp=r&sig=zlHQcnWqEd50ECt3EzJHD%2BUW6ZK%2BoM%2BLBgmUyKERKAs%3D). > [!TIP] > **Tip:** You can @ mention a team member so they're notified. ![Service agreement interface showing internal chat and message options for communication.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-messages-on-a-service-agreement-image-bnvp6hi7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A44Z&se=2026-10-31T03%3A38%3A44Z&sr=c&sp=r&sig=zlHQcnWqEd50ECt3EzJHD%2BUW6ZK%2BoM%2BLBgmUyKERKAs%3D) ## Send an email from a service agreement 1. On the agreement's *Messages* screen, start a new email from the *Email* tab by clicking **Compose Email**. ![User interface showing email options with a highlighted 'Compose Email' button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-messages-on-a-service-agreement-image-wkzhpb7h.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A44Z&se=2026-10-31T03%3A38%3A44Z&sr=c&sp=r&sig=zlHQcnWqEd50ECt3EzJHD%2BUW6ZK%2BoM%2BLBgmUyKERKAs%3D) 2. Enter the recipient's email address, a subject, and your message, then click **Send** ![A simple icon in the shape of a paper airplane.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-send.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A44Z&se=2026-10-31T03%3A38%3A44Z&sr=c&sp=r&sig=zlHQcnWqEd50ECt3EzJHD%2BUW6ZK%2BoM%2BLBgmUyKERKAs%3D). ![Email composition requesting confirmation of main contact for service agreement.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-messages-on-a-service-agreement-image-bpcjkyxx.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A44Z&se=2026-10-31T03%3A38%3A44Z&sr=c&sp=r&sig=zlHQcnWqEd50ECt3EzJHD%2BUW6ZK%2BoM%2BLBgmUyKERKAs%3D) 3. The email and any replies are recorded on the agreement's *Messages* screen so your team has a single, shared history. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Creating & Managing Service Agreements](https://servicetitan.docebosaas.com/academy/learn/courses/242/Creating-&-Managing-Service-Agreements) - See [Service Agreement management: Overview](https://help.servicetitan.com/construction/docs/service-agreement-management-overview) - See [Activate a service agreement](https://help.servicetitan.com/construction/docs/activate-a-service-agreement)