---
title: "Use call history"
slug: "use-call-history"
updated: 2026-10-15T01:14:02Z
published: 2026-10-15T01:14:02Z
canonical: "help.servicetitan.com/use-call-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use call history

## Problem

If you have issues finding a specific call, access the *Call History* section and determine the specific outcome of calls, including dropped calls, unanswered calls, or calls hung up by the customer.

## Solution

### Access call history

All users can view their call history, but only users with the appropriate permissions can view the call history for the department, contact center, and coaching team.

1. Go to **Dialpad > Call History**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-call-history-image-ki6gtssl.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A30%3A19Z&se=2026-10-31T03%3A30%3A19Z&sr=c&sp=r&sig=nnr6VXPcAzYTAWz2MQ7LXto%2FHsqqvRWMVmP1d3%2B%2FP1o%3D)
2. Click the **More** icon and select the **Call journey** option. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-call-history-image-ew6bbaqm.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A30%3A19Z&se=2026-10-31T03%3A30%3A19Z&sr=c&sp=r&sig=nnr6VXPcAzYTAWz2MQ7LXto%2FHsqqvRWMVmP1d3%2B%2FP1o%3D)

In the *Call History* section, you can filter information by:

- Users that the call rings to
- Selections made in an automated response menu
- The caller or agent who ends the call
- Departments or call centers the call goes to
- Externally transferred calls
- The transfer done manually by a user or automatically as part of the routing
- Timestamp of any events on the call ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-call-history-image-7j67usk7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A30%3A19Z&se=2026-10-31T03%3A30%3A19Z&sr=c&sp=r&sig=nnr6VXPcAzYTAWz2MQ7LXto%2FHsqqvRWMVmP1d3%2B%2FP1o%3D)