---
title: "Understand project statuses"
slug: "understand-project-statuses"
updated: 2026-10-29T15:06:39Z
published: 2026-10-29T15:06:39Z
canonical: "help.servicetitan.com/understand-project-statuses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand project statuses

## Overview

Project statuses help you identify which stage a project is in at a given time.

---

### 

#### Who uses this feature

- Administrators, Project Managers, Operations Managers, Accountants
- Applies to all business types
- Applies to all trades

## Things to know

- You can search for projects by status on the search screen.
- You can search, filter, and group projects by status in the *Reporting* section and in [Project Portfolio](/construction/docs/project-portfolio).
- When a project's status changes to *Completed*, ServiceTitan automatically sets the project's *Actual Completion Date* to the date of that status change, using your account's time zone, but only if the field is empty. This happens the first time the project enters the *Completed* status, whichever sub-status you choose. If someone already entered an *Actual Completion Date*, ServiceTitan keeps that date.
- If a project moves out of *Completed* and back again, the original *Actual Completion Date* stays as it was.
- Projects that were completed before this behavior was released keep whatever *Actual Completion Date* they had. If the date was blank, it stays blank until someone enters it.
- If your account uses the *Lock Transactions of Completed Projects* setting, the *Actual Completion Date* is written first and the lock applies afterward. For more on locked projects, see [Lock completed and canceled projects](/construction/docs/clone-lock-completed-and-canceled-projects).

## View project statuses

There are several default statuses for projects. To view project statuses:

1. Go to the navigation bar and click **Settings ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A41Z&se=2026-10-31T01%3A41%3A41Z&sr=c&sp=r&sig=s2%2BDN2sWDhHsTXq4%2B57tD5w18QWkJApyxaMmYdOiumc%3D)**.
2. In the side panel, go to **Operations > Project Statuses**.

Default project statuses include:

- **Bid:** Used throughout the project's sales cycle.
- **Pending Scheduling:** Used after the project's sales cycle, before jobs are booked for the project. For example, when waiting on parts or permits.
- **Scheduled:** Used after jobs have been scheduled for the project.
- **Canceled:** Used if the project has been canceled, or will not proceed.
- **In Progress:** Used after at least one job is in progress.
- **Completed:** Used when the project is complete.

> [!NOTE]
> **Note:** The first time a project moves into this status, ServiceTitan sets the project's *Actual Completion Date* to that date if the field is empty. A date that was already entered is kept.
- **Hold:** Used if the project is paused, on hold, or delayed.

![Overview of project statuses including options to add or edit subtasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-project-statuses-image-mn5x42mi.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A41Z&se=2026-10-31T01%3A41%3A41Z&sr=c&sp=r&sig=s2%2BDN2sWDhHsTXq4%2B57tD5w18QWkJApyxaMmYdOiumc%3D)

You can add custom sub-statuses to each default project status to align with your project workflows. For more, see [add custom project sub-statuses](/construction/docs/add-custom-project-sub-statuses).

![Overview of project statuses including bids and scheduling details for management.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-project-statuses-image-jklue041.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A41Z&se=2026-10-31T01%3A41%3A41Z&sr=c&sp=r&sig=s2%2BDN2sWDhHsTXq4%2B57tD5w18QWkJApyxaMmYdOiumc%3D)

You can also create alerts which are sent to your employees automatically when a project status is changed. For more, see [Use project status alerts](/construction/docs/use-project-status-alerts).

## Want to learn more?

- See [Add custom project sub-statuses](/construction/docs/add-custom-project-sub-statuses)
- See [Use project status alerts](/construction/docs/use-project-status-alerts)
- See [Manage projects](/construction/docs/manage-projects)