---
title: "Unable to make outbound calls in ServiceTitan"
slug: "unable-to-make-outbound-calls-in-servicetitan"
updated: 2026-10-15T01:07:18Z
published: 2026-10-15T01:07:18Z
canonical: "help.servicetitan.com/unable-to-make-outbound-calls-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to make outbound calls in ServiceTitan

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A20Z&se=2026-10-31T02%3A47%3A20Z&sr=c&sp=r&sig=scKxqMw1rDdjgERz30IMY6mIHhp%2Bgjdn5QxRvJAcuRA%3D) Troubleshooting **Role:** Office Admin · CSR **Area:** Phones (Outbound calling) · All versions · Last verified: **8/18/2026**

## **What you're seeing**

Employees can't complete outbound calls through ServiceTitan, even though inbound calls and other phone functions appear normal.

## **Why this happens**

There are 3 common reasons.

**Reason 1**

**The problem is with the agent's own phone line, not ServiceTitan.** If the agent's office phone can't be reached directly, the issue is on their carrier or device side, before ServiceTitan is ever involved.

**Reason 2**

**The agent's device is blocking or filtering outbound calls.** A spam-call blocker, Focus mode, Do Not Disturb, or a stale device configuration can all silently prevent calls from ServiceTitan's Outbound Caller ID from connecting.

**Reason 3**

**The customer's phone number itself is invalid or unreachable.** Sometimes the outbound call fails because the number on the customer record can't be dialed at all, not because of anything on the agent's end.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****Confirm the issue isn't with the agent's own phone line**

1. Go to **Settings > People > Employees**.
2. Open the profile of the agent having the outbound call issue.
3. In the *Contact Information* section, check the *Office Phone* number.
4. Call that number directly.

> [!NOTE]
> **✓ Next ·** If you can't reach the agent, the issue isn't related to ServiceTitan — contact their phone provider. If the call connects, continue to Check 2.

### **2****Resolve device-related issues blocking outbound calls**

Use this if Check 1 didn't help.

1. Add your office *Outbound Caller ID* as a contact in the agent's device.
2. Confirm no spam-call-blocking apps are installed (iOS).
3. Confirm *Focus* mode is turned off (Android).
4. Confirm *Do Not Disturb* is turned off.
5. Reset the agent's device to clear any configuration or software issues.

> [!NOTE]
> **Note:** Whitelisting a number this way should work on most mobile devices. On some corporate phone plans, you may need to contact the mobile service provider to complete it.

> [!NOTE]
> **✓ Done ·** If outbound calls go through after these changes, you're done.

### **3****Test whether the customer's phone number is the problem**

Use this if Check 2 didn't help.

1. Find the customer's number on their customer record.
2. Place an outbound call to that number.
3. If you can't connect, the issue is with the customer's phone number.
4. If you can connect, replace the number on the customer's profile with a different one and place another outbound call to confirm it goes through.

> [!NOTE]
> **✓ Next ·** If the issue persists across numbers, continue to "Still not working?"

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with call examples from the past 24–48 hours, using this format:

- Caller's number
- Number dialed
- Date, time, and time zone
- Description

## **Want to learn more?**

[**How to Correct Outbound Caller ID on Cell Phones ›**](https://portal.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/document/v1/view/cc14835e-ffd9-4e41-8146-ccbc995b8e2e) How-to for the Outbound Caller ID whitelisting step above

[**A technician is unable to make outbound calls through ServiceTitan mobile ›**](https://portal.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/document/v1/view/c61bc060-6c19-41c9-abf8-3a07a162f1c4) Sibling troubleshooting article — mobile app variant of this issue

[**Outbound Calls: Spam Likely Designation ›**](https://portal.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/document/v1/view/d0855630-c8b2-4c70-93ee-105e744a38eb) Sibling troubleshooting article — related to the spam-call blocking cause in Check 2