---
title: "Unable to Listen to Live Calls in Dialpad"
slug: "unable-to-listen-to-live-calls-in-dialpad"
updated: 2026-10-15T01:12:17Z
published: 2026-10-15T01:12:17Z
canonical: "help.servicetitan.com/unable-to-listen-to-live-calls-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Listen to Live Calls in Dialpad

## Problem

One of your employees is unable to listen to live calls within Dialpad, even though you have created a coaching group and set **Listen-in** for all trainees.

## Solution

1. Check if calls are answered from the main line. If so, it is not possible to listen to live calls without routing them through *Contact Centers* or *Departments*.
2. If calls are not answered from the main line, create a call center or department and route calls through it.
3. Once calls are routed through a call center or department, create a coaching group and set **Listen-in** for all trainees.
4. Go to Dialpad and click **Live Calls** to see the list of live calls.
5. Click the call that you want to listen to.
6. Click **Listen In** to listen to the live call.