---
title: "Unable to hear recordings on ServiceTitan"
slug: "unable-to-hear-recordings-on-servicetitan"
updated: 2026-10-15T01:09:05Z
published: 2026-10-15T01:09:05Z
canonical: "help.servicetitan.com/unable-to-hear-recordings-on-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to hear recordings on ServiceTitan

## Problem

You are unable to hear any recordings on ServiceTitan. You have attempted to listen to a couple of calls that were taken to book a job, but you are not able to replay any part of them.

## Solution

Ask your colleagues if they can play the recordings on their end. If you are the only user experiencing the issue, this is most likely a browser cache issue.

1. Go to the **three dots** at the top right corner of the *Chrome* browser.
2. Click **More Tools**.
3. Click **Clear Browsing Data** on the pop-up menu.
4. Select **Cookies** and **Cached images and files**.
5. Change the time filter at the top to **All Time**.
6. Click **Clear Data**.
7. Make a hard refresh by holding Ctrl + Shift + R.

After following these steps, the issue should be resolved. If the problem persists, please contact [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) for further assistance.