---
title: "Turning on DialPad AI for a Contact Center"
slug: "turning-on-dialpad-ai-for-a-contact-center"
updated: 2026-10-15T01:13:02Z
published: 2026-10-15T01:13:02Z
canonical: "help.servicetitan.com/turning-on-dialpad-ai-for-a-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Turning on DialPad AI for a Contact Center

## Problem

You want to see a written transcription of your calls, but you're not sure how to set this up.

## Solution

1. Go to [www.dialpad.com](http://www.dialpad.com) and log in as an Admin.

> [!NOTE]
> **Note:** You must have Admin privileges to set this up. Contact your company administrator if it is not you.
2. Click on **Settings**.
3. Click on **AI Contact Centers** and locate the Contact Center you want to update.
4. Click on the AI Contact Center you want to update and scroll down to open the *DialPad AI* field.
5. Check on the *Turn on AI for this contact center.* There are additional options you can choose to enable, such as *Allow individual users to start and stop AI during calls* and *Show transcript when a call starts*, but these options are optional.
6. Your selections will auto-save once enabled.