---
title: "Turn on Hold Queue Settings for a DialPad Department"
slug: "turn-on-hold-queue-settings-for-a-dialpad-department"
updated: 2026-10-15T01:12:59Z
published: 2026-10-15T01:12:59Z
canonical: "help.servicetitan.com/turn-on-hold-queue-settings-for-a-dialpad-department"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn on Hold Queue Settings for a DialPad Department

## Problem

You missed a call because you were on another call and did not see a green bubble pop up on your screen. You want to ensure that there are no issues with the system and that you do not miss any more calls.

## Solution

1. Go to Dialpad.com.
2. Locate the Department that you want to turn on the *Hold Queue* setting.
3. On the *Department* screen, scroll down to the *Business Hour & Call Routing* section and open the menu.
4. Scroll down to the *Call Routing* section and click **Edit Call Routing**.
5. In the window that opens, under the *Open Hours Routing* tab, scroll down to the *Hold Queue* section and select the **Enable the hold queue** checkbox.
6. Set your desired controls. The hold queue is now active.

### Check if the call bubble generates when you are busy with another call

1. When you are on a call, check if the call bubble generates when another call comes in.
2. If the call bubble does not generate, proceed to the next step.

### Navigate to Dialpad and turn on the hold queue settings

1. Log in to Dialpad.
2. Go to the settings.
3. Turn on the *Hold Queue* settings.
4. Save the changes.

### Wait for the email with the steps to turn on the hold queue settings

1. Wait for the email with the steps to turn on the *Hold Queue* settings.
2. Follow the steps in the email to turn on the *Hold Queue* settings.