---
title: "Troubleshoot BBPOS Chipper 2x BT Reader"
slug: "troubleshoot-bbpos-chipper-2x-bt-reader"
updated: 2026-10-15T01:30:51Z
published: 2026-10-15T01:30:51Z
canonical: "help.servicetitan.com/troubleshoot-bbpos-chipper-2x-bt-reader"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot BBPOS Chipper 2x BT Reader

## Overview

Here are the common troubleshooting solutions to fix BBPOS chipper reader issues.

---

### 

#### Who uses this feature

- Technicians

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

> [!NOTE]
> **Note:** If you can't successfully connect the BBPOS reader, you can always manually enter the card (or take a picture).

![Diagram showing features of a card reader, including buttons and indicators.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/troubleshoot-bbpos-chipper-2x-bt-reader-image-9lrnnd3h.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A31Z&se=2026-10-31T01%3A42%3A31Z&sr=c&sp=r&sig=ZTs7Prq5B4O7QU8ikrGq6rrnGg8KaGlcD1WrhHbl8qg%3D)

## General troubleshooting steps

- Make sure you're on the latest software version available for your mobile device
- Set screen lock or sleep timeout to at least 10 minutes
- Turn Bluetooth on and make sure it's available to the ServiceTitan app

> [!TIP]
> **Tip:** Check your device maker's Help documentation for details on how to do this.

After performing those steps, do the following:

- Uninstall and reinstall the ServiceTitan Mobile app, then restart your mobile device.
- Download the Pricebook and sync changes. For more information, see [Update your pricebook in ServiceTitan Mobile](/construction/docs/update-your-pricebook-in-servicetitan-mobile).

## BBPOS Chipper 2x BT reader issues

Here are some common BBPOS Chipper 2x BT reader issues and recommended troubleshooting steps:

| **Problems** | **Recommendations** |
| --- | --- |
| EMV Reader can't be paired | - Press and hold the **Power** button for 10 seconds to perform a soft restart. - Check if you have the latest Firmware version of the EMV reader. If not, check for firmware updates in ServiceTitan Mobile. For more, see [Manually check for firmware updates](/construction/docs/set-up-your-ios-device-with-the-bbpos-card-reader-in-servicetitan-mobile#manually-check-for-firmware-updates). |
| EMV Reader loses connection with your mobile device when the reader is set to auto-off | - The EMV reader may have a low battery, so try to use the USB cable to charge, then retry. - Ensure the EMV reader is within the reception range of your mobile device. |
| EMV Reader doesn't work with your phone or iPad | - Ensure the Bluetooth function of your mobile device is turned on in your phone Settings. - Ensure the ServiceTitan Mobile app is given Bluetooth access. - Check that your mobile device has the most recent operating system version. - Check that your mobile device is a supported model for this reader's operation described in [System requirements and mobile app information](/construction/docs/system-requirements-and-mobile-app-information). - Check if you have the latest Firmware version of the EMV reader. If not, check for firmware updates in ServiceTitan Mobile. For more, see [Manually check for firmware updates](/construction/docs/set-up-your-ios-device-with-the-bbpos-card-reader-in-servicetitan-mobile#manually-check-for-firmware-updates). |
| EMV Reader can't read your card | - Press and hold the **Power** button on the reader for 10 seconds to perform a soft restart. The EMV reader will automatically connect to your mobile device. - The EMV reader may have a low battery. Recharge the device, then try again. *Swipe or insert a card* - Check if the application says *Ready to Swipe*. - Check that the magstripe or chip of the card is facing the right direction when you swipe or insert the card. > [!NOTE] > **Note:** If your card has a chip, the chip reader needs to fail 3 times before you can swipe the card. - Check that your mobile device is a supported model for this EMV reader's operation described in [System requirements and mobile app information](/construction/docs/system-requirements-and-mobile-app-information). - Swipe with a more constant speed. *Tap Card* - Check if the card supports NFC payments. - Ensure your card is placed within 4cm of the NFC marking. |
| EMV Reader has no response | Use a paperclip to press and hold the **Reset** button at the bottom of the EMV reader (next to the USB port) for 10 seconds to perform a hard restart. |

## Want to learn more?

- See [Payments](/construction/docs/payments-home)