--- title: "Track your team's Field Mobile App versions with the Mobile Device Console" slug: "track-your-team-s-field-mobile-app-versions-with-the-mobile-command-center" updated: 2026-10-15T00:37:33Z published: 2026-10-15T00:37:33Z canonical: "help.servicetitan.com/track-your-team-s-field-mobile-app-versions-with-the-mobile-command-center" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Track your team's Field Mobile App versions with the Mobile Device Console ## Overview *Mobile Device Console* shows which mobile app version each member of your field team is running, along with when they were last active. Administrators and Field Managers use it to spot outdated or unsupported installs before they cause problems in the field, and to notify technicians directly when they need to update. --- ### #### Who uses this feature - Business owners, Administrators, Field Managers - Applies to all business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - This feature is available by default to *Business owners*, *Administrators*, and *Field Managers*. To give a custom role access, enable the **Access Mobile Device Console** permission for that role in **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) **> People > Role Permissions**. ## Things to know - It can take a few minutes for a technician's most recent app activity to appear on the screen. - The warning banner settings you configure in **Options** apply only to your own view — they don't change what other office users see. - Update reminders are sent to technicians by SMS. ## Best practices - Assign someone on your team to review the screen on a regular schedule, such as weekly, instead of only checking after a problem comes up. - Set the warning banner's unsupported threshold to a level that fits the size of your field team — a small team may want a lower threshold so drift is caught sooner. - Use the **Notify** options to reach technicians directly from the screen instead of tracking down outdated installs manually. ## Access the Mobile Device Console 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) . 2. In the side panel, go to **Operations > Mobile Device Console**. ![User interface showing Mobile Device Console and mobile app usage statistics.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1790598648935.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) The *Mobile Device Console* opens, showing your team's fleet version health at the top. ![Overview of app releases and version distribution for Field and Technician Mobile Apps.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-09-28_16-27-11.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) ## Review your team's app usage The top of the screen gives you an at-a-glance summary of your fleet, and the technician table below lets you drill into individual installs. ### Check your fleet's version health 1. Review *Fleet version health* for a breakdown of active installs by status: > [!TIP] > **Tip:** Hover over a segment for the exact version it represents. - Latest - Rolling out - Outdated - Unsupported![Overview of mobile app usage showing version health and active installs statistics.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-trmni7a5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) 2. Review *Latest store releases* to see what's currently shipping on the Apple App Store and Google Play, and *Version distribution* to see how many technicians are on each version.![Overview of app versions and installation status for Field Mobile App updates.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-gatwelnr.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) ### Browse the technician table 1. Scroll down to the technician table to see each team member, their Field Mobile App version, status, and when they were last seen. 2. Click a column header, such as **FMA Version**, **Status**, or **Last Seen**, to sort the table.![Table displaying technicians, their FMA versions, and current statuses for app usage.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-gmyjz6hr.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) ### Filter and search the table 1. Use the search box to find a specific technician by name. 2. Use the **Status** and **Platform** filters to narrow the list to a specific version status or device platform.![Technician status options include Rolling Out, Latest, Outdated, and Unsupported.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-4d45uwyt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) 3. Select **Show technicians with no mobile app usage** to include technicians who haven't used the app yet. ### View a technician's install detail Click a technician's row to open their install detail panel, which shows their current version, the latest available version, and their platform. ![User interface showing app versions, highlighting outdated and latest updates for users.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-7phoenvy.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) ## Notify technicians You can send an update reminder to one technician, a group you select, or everyone with an outdated or unsupported install. All three methods deliver the reminder by SMS. #### Notify a single technician 1. Click a technician's row to open their detail panel. 2. Click **Send update reminder**.![User profile showing outdated app version and option to send update reminder.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-8gu1hkwa.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) 3. Review the message, then click **Send to 1**. ![Reminder message to update the ServiceTitan mobile app from the App Store or Google Play.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-lm35cwu6.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) #### Notify a group of technicians 1. Select the checkboxes next to the technicians you want to notify. 2. Click **Notify** in the selection toolbar that appears.![Technician list showing selected technicians and their app status updates.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-6ochr8jd.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) 3. Review the message, then click **Send**. #### Notify everyone outdated 1. Click **Notify N outdated** in the page header, where *N* is the number of technicians on an outdated or unsupported version. 2. Review the message, then click **Send to N technicians**. > [!TIP] > **Tip:** You can edit the message text in any of the three dialogs before sending. ## Options, Export, and Notify Outdated Three controls sit in the page header, next to each other. - **Options:** Opens a panel where you turn the unsupported-version warning banner on or off and set the unsupported threshold percentage. These settings are personal to you and don't affect what other office users see. - **Export:** Downloads the technician table as CSV, XLSX, or JSON. - **Notify N outdated:** Sends an update reminder to every technician currently on an outdated or unsupported version. See [Notify everyone outdated](/construction/docs/track-your-team-s-field-mobile-app-versions-with-the-mobile-command-center#notify-everyone-outdated) above. ![Menu options for exporting data in various formats like CSV, XLSX, and JSON.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/track-your-teams-field-mobile-app-versions-with-the-mobile-command-center-image-m2t1td0a.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A29Z&se=2026-10-31T03%3A39%3A29Z&sr=c&sp=r&sig=8ufXcIAgaySzGYFM40R%2BYhE6d%2BndgaaYElkLObUqBgs%3D) ## Want to learn more? - See [Field Mobile App Home](/construction/docs/field-mobile-app-home-1) - See [Field Mobile App Releases](/v1/docs/release-notes-1) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns