---
title: "The Non-zero estimate item can't be added to the estimate from a job with an unmanaged technicians error"
slug: "the-non-zero-estimate-item-cant-be-added-to-estimate-from-job-with-unmanaged"
updated: 2026-10-15T00:37:11Z
published: 2026-10-15T00:37:11Z
canonical: "help.servicetitan.com/the-non-zero-estimate-item-cant-be-added-to-estimate-from-job-with-unmanaged"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The Non-zero estimate item can't be added to the estimate from a job with an unmanaged technicians error

## Problem

The problem is that when you add an item in the estimate which acts as a discount, you get the *Non-zero estimate item that can't be added to the estimate from a job with unmanaged technicians* error.

## Solution

This issue occurs because you update the sold by information in the *Estimate* screen > *Update Estimate* before adding tasks.

To solve the issue:

- [Make sure that the job's Splits are assigned to a managed technician](/construction/docs/the-non-zero-estimate-item-cant-be-added-to-estimate-from-job-with-unmanaged#make-sure-the-jobs-splits-are-assigned-to-a-managed-technician)
- [Update the technician who sold the estimate in the opportunity Follow Up screen](/construction/docs/the-non-zero-estimate-item-cant-be-added-to-estimate-from-job-with-unmanaged#update-the-technician-who-sold-the-estimate-in-the-opportunity-follow-up-screen)
- [Add tasks before updating the estimate details](/construction/docs/the-non-zero-estimate-item-cant-be-added-to-estimate-from-job-with-unmanaged#add-tasks-before-updating-the-estimate-details)

### Make sure the job's splits are assigned to a managed technician

1. Open the job's invoice and click **Adjust Splits**.
2. Make sure that 100% of the job's splits are assigned to managed technicians.

### Update the technician who sold the estimate in the opportunity Follow Up screen

To update the technician who sold the estimate:

1. Go to the navigation bar and click **Search**.
2. From the dropdown, select **Estimate**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-non-zero-estimate-item-cant-be-added-to-the-estimate-from-a-job-with-an-unmanaged-technicians-error-image-fyny8vvj.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)
3. Select the estimate which you want to update. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-non-zero-estimate-item-cant-be-added-to-the-estimate-from-a-job-with-an-unmanaged-technicians-error-image-shgvmxj3.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)
4. Click **View Opportunity**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-non-zero-estimate-item-cant-be-added-to-the-estimate-from-a-job-with-an-unmanaged-technicians-error-image-7m0pnq0q.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)
5. The *Opportunity Follow-Up* screen opens.
6. Click **Sold/Convert**.
7. From the dropdown, select the technician.

> [!NOTE]
> **Note:** Make sure to select a **managed technician who has splits on the job**. For more information, see [Managed technicians and non-managed technicians](/v1/docs/managed-and-non-managed-technicians-in-fma).

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-non-zero-estimate-item-cant-be-added-to-the-estimate-from-a-job-with-an-unmanaged-technicians-error-image-3zp9ummd.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)

### Add tasks before updating the estimate details

To add tasks:

1. Go to the navigation bar and click **Search**.
2. From the dropdown, select **Estimate**.
3. Select the estimate for which you want to add a task. The *Estimate* screen opens.
4. Click **Add a task**.

> [!NOTE]
> **Note:** For more information, see [Manage estimates in ServiceTitan](/construction/docs/manage-estimates-in-servicetitan).

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-non-zero-estimate-item-cant-be-added-to-the-estimate-from-a-job-with-an-unmanaged-technicians-error-image-szia2ymh.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)

It is recommended to add tasks, then update the estimates to avoid getting the *Non-zero estimate item that can't be added to the estimate from the job with unmanaged technicians* error.

> [!NOTE]
> **Note:** If you have already added a sold by on the *Opportunity* page, this field is populated by the user who was assigned as a sold by.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-non-zero-estimate-item-cant-be-added-to-the-estimate-from-a-job-with-an-unmanaged-technicians-error-image-p0mpfhdr.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)