---
title: "Technicians are unable to see supplier catalog items on ServiceTitan Mobile"
slug: "technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile-1"
updated: 2026-10-15T01:15:35Z
published: 2026-10-15T01:15:35Z
canonical: "help.servicetitan.com/technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technicians are unable to see supplier catalog items on ServiceTitan Mobile

## Problem

Technicians cannot see items from the Supplier catalog on ServiceTitan Mobile. Items appear greyed out and are not accessible in the mobile view.

## Solution

Add supplier items to your pricebook and ensure the category is visible on mobile.

### Add provider catalog items to your pricebook

1. Go to the navigation bar and click **Pricebook**.
2. In the side menu, under *Pricebook Connect*, click **Catalogs**.
3. Select the catalog you want to browse.
4. Select all the items that you want to add to your Pricebook.
5. Click **Add to Pricebook**.
6. Verify technicians can access the items on their mobile devices.

![Pricebook interface displaying various indoor unit options for selection and addition.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile-image-h3ocdgq7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D)

### Remove Hide in Mobile from the item's category

1. Go to the navigation bar and click **Pricebook**.
2. In the side panel, click **Categories**.
3. Find the category that should appear on mobile.
4. Check under the *Hide In Mobile* column for that category. If there is a checkmark, the category is hidden on mobile.
5. Click the checkmark to remove it. This ensures the category is visible on mobile devices.

![Manage service categories with options to hide items in mobile view.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile-image-ojn0b06j.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D)