---
title: "Technician shift details not appearing on the Dispatch Board"
slug: "technician-shift-details-not-appearing-on-the-dispatch-board"
updated: 2026-10-15T00:31:54Z
published: 2026-10-15T00:31:54Z
canonical: "help.servicetitan.com/technician-shift-details-not-appearing-on-the-dispatch-board"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technician shift details not appearing on the Dispatch Board

## Problem

After scheduling a technician shift, the shift details aren't showing up on the Dispatch Board.

## Solution

### Workflows to Resolution

Keep in mind that technician shifts only appear as a color-coded bar on the Dispatch Board:

- **Orange:** On-call shift.
- **White:** Regular or overnight shift.
- **Gray:** Time off shift.

> [!NOTE]
> **Note:** Only time off shifts show the name of the shift on the Dispatch Board.

![Viewing Time Off Shift on the Dispatch Board](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-shift-details-not-appearing-on-the-dispatch-board-image-pa5092p0.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D)

If you want a shift to appear in detail on the Dispatch Board, [create the shift](/construction/docs/use-technician-shifts-1#create-an-oncall-overnight-or-regular-shift) and then [create a non-job event](/construction/docs/schedule-and-manage-non-job-events#schedule-a-nonjob-event) that includes the shift details. For more on how to create shifts and non-job events, see [Use Technician Shifts](/construction/docs/use-technician-shifts-1) and [Schedule and manage non-job events](/construction/docs/schedule-and-manage-non-job-events).

> [!TIP]
> **Tip:** You can also view shift details by going to **Schedule ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-shift-details-not-appearing-on-the-dispatch-board-image-g9nhk4fn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) > Technician Shifts**.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)