---
title: "Technician's Calls showing as coming from another country on ServiceTitan Mobile"
slug: "technician-s-calls-showing-as-coming-from-another-country-on-servicetitan-mobile"
updated: 2026-10-15T01:07:54Z
published: 2026-10-15T01:07:54Z
canonical: "help.servicetitan.com/technician-s-calls-showing-as-coming-from-another-country-on-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technician's Calls showing as coming from another country on ServiceTitan Mobile

## Problem

Technician's calls are showing as coming from Russia when calling clients through the ServiceTitan platform on mobile.

## Solution

1. Check if the issue is happening with all technicians or just a specific one.
2. Change the customer's phone number on the job to a test phone number and click to call from the technician's account to see if the issue is replicated.
3. If the issue is not replicated, ask the customer to provide a screenshot of the issue or their phone number to make the same test for their phone.
4. If the issue is replicated, contact [Technical Support](http://go.servicetitan.com/ask) for further assistance.

> [!NOTE]
> **Note:** If the issue is not replicated, it may be a local phone company issue. Contact your local phone company for further assistance.