--- title: "Technician Location Exception report" slug: "technician-location-exception-report" updated: 2026-10-15T01:19:36Z published: 2026-10-15T01:19:36Z canonical: "help.servicetitan.com/technician-location-exception-report" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Technician Location Exception report ## Overview Run the Technician Location Exception report to see GPS location details of your technicians’ timesheet events. Use the report to validate timesheets when your technicians are based out of the office. --- ### #### Who uses this feature - Administrators and managers ## Things to know - The Technician Location Exception report is based on the Timesheets custom report template with the technician geolocation columns enabled. - The report results include the GPS coordinates where the technician clocked in and out of a time clock event as well as their distance from the service location when dispatched on a job. - Make sure you have [enabled native GPS for technician tracking](/construction/docs/enable-native-gps-access-for-servicetitan-mobile-2) on your technicians’ mobile devices. - GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile. ## Run report Before running your report, set filters to get the most relevant information for your needs: 1. Go to the navigation bar and click **Reports**. 2. In the side menu, click **All Reports**. 3. Click **Technician Location Exception Report** to open it. > [!TIP] > **Tip:** In the search field, enter a few letters from the report title for quick access. *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-location-exception-report-image-uj38pe3g.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D)* 4. Click the **From - To** field to set a range of dates to run the report on. You can: - Use the calendar to select a specific date range and then click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/date-picker.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D) - Use the left menu to select a preset date range: - **Today:** From 12:00 AM to the current time. - **Yesterday:** Previous day, from 12:00 AM to 11:59 PM. - **This Week:** From Monday through Sunday of the current week. - **Week to Date:** From Monday through the current date of the current week. - **Last 7 Days:** Previous seven days, including today. - **Last 14 Days:** Previous 14 days, including today. - **Last 30 Days:** Previous 30 days, including today. - **Month to Date:** From the first of the current month to the current day. - **Last Month:** Entire month before the current month. For example, if the date is February 5, the entire month of January. - **Last 90 Days:** Previous 90 days, including today. - **This Quarter:** Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30. - **Last Quarter:** Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31. - **Quarter to Date:** From the first day of the current quarter to the current day. - **Year to Date:** From January 1 of the current year to the current day. - **Last 365 Days:** Previous 365 days, including today. - **Last Year:** From January 1 of the previous year to December 31. 5. In the **Business Unit** dropdown, select the employee business units (BUs) you want to report on. By default, the report runs for all BUs. You can filter your report by business units or business unit categories: - Click the dropdown to select individual BUs. ![Dropdown menu showing selected business units including HVAC options and plumbing services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/bu-filter.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D) - To report on BU categories such as trade or division, click **Filter** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D), select the BU categories you want to include, and click **Filter**. ![Filter options for Business Unit including Trade and Division selections.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/bu-category-filter.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D) > **Note:** How BU filters are applied depends on the key performance indicator (KPI). Hover over a column header for details. *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/new-customers-report-image-zalqx68l.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D)* 6. From the Employees dropdown, select which employees you want to include in the report. > [!NOTE] > **Note:** If you add BU filters, make sure the employees you select are in the filtered BUs. *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-location-exception-report-image-ckwfjpzd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D)* 7. When you’re done setting your filters, click **Run Report**. Read report results Your report results display in a table based on the filters you set. By default, the report includes the following columns: - **Name**: Name of the employee - **Timesheet Activity Date**: Date of the timesheet event - **Timesheet Activity**: Timesheet event type - **Start Time**: Time the employee clocked into the event - **End Time**: Time the employee clocked out of the event - **Duration (Decimal)**: Duration in hours of the event - **Start Coordinate**: GPS coordinates at the start time of the event > [!NOTE] > **Note:** Click an entry to open a new tab showing the location in Google Maps. *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-location-exception-report-image-c8l7mpdf.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D)* - **End Coordinate**: GPS coordinates at the end time of the event - **Start Distance**: Distance in meters from the job service location at the start time of the event - **End Distance**: Distance in meters from the job service location at the end time of the event ## Filter for clock in distance exceptions You can filter your report results for events when a technician taps **Arrive** for a job when they aren’t physically at the service location. You can use these events to coach your technicians on proper time clock management: 1. In the header of the *Timesheet Activity* column, click the **Filter** icon. The *Filter* pop-up opens. 2. Click the first dropdown and select **Is one of**. 3. Click the next field and select **Working** from the dropdown. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-location-exception-report-image-rg2q0g7z.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D) 4. Click **Filter**. 5. In the header of the *Start Distance* column, click the **Filter** icon. 6. In the *Filter* pop-up, click the first dropdown and select **Is greater than**. 7. In the next field, enter the distance from the job service location you want to filter for. For example, if you want to filter for all clock ins that occur more than a mile from the service location, enter **1,600** which, in meters, is almost a mile. > [!NOTE] > **Note:** GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile. 8. Click **Filter**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-location-exception-report-image-2zxcelhw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A06Z&se=2026-10-31T02%3A41%3A06Z&sr=c&sp=r&sig=dyNNdrxRwfvwQ5Eg2l%2BQpkE2LB9tQNy783Q%2F4QS7WO8%3D) The report results update automatically. ## Customize and schedule your report You can [arrange and filter your results](/construction/docs/run-filter-and-export-reports) to narrow the focus of your report. You can also [schedule the report](/construction/docs/schedule-reports) to be delivered by email on a regular basis. ## Want to learn more? - See [Timesheets report template](/construction/docs/timesheets-report-template) - See [Run, filter, and export reports](/construction/docs/run-filter-and-export-reports)