--- title: "Technician Dispatch Summary Legacy Report" slug: "technician-dispatch-summary-legacy-report" updated: 2026-10-15T01:21:51Z published: 2026-10-15T01:21:51Z canonical: "help.servicetitan.com/technician-dispatch-summary-legacy-report" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Technician Dispatch Summary Legacy Report ## ## Overview This report provides a breakdown of dispatched jobs. Data is based on the date of the timesheet activity. The Technician Dispatch Report and the Technician Dispatch Summary Report both provide the same information, with minor differences: - **Signature boxes:** The Technician Dispatch Summary Report does not include signature boxes. The Technician Dispatch Report does include signature boxes. - **Payment totals:** The Technician Dispatch Summary Report provides totals of all payments, by technician. The Technician Dispatch Report includes totals by payment type broken out by payment type, by technician. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types ## Find the report The Technician Dispatch Summary Report is a legacy report. To find it: 1. Go to the navigation bar and click **Reports**. 2. In the side menu, click **Legacy Reports**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-k99kk03w.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) 3. On the *Reports* screen that opens, use the **Search** field to find the *Technician Dispatch Summary Report* and then click the report name to open it. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-74fyemxc.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) > [!TIP] > **Tip:** You can also schedule the report by clicking **Schedule** next to the report name 4. On the *Technician Dispatch Summary Report* that opens, set your filters and then click **Build** to run the report. After you click **Build**, the report opens in a new tab. ## Report filters ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-av4d2wmv.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) ### Technician Filter by technician. This report can be run by a single technicians or all technicians. ### Business Unit Filter by business unit of the technician. This report can be run by a single business unit or all business units. ### Date Range Filter by date range of the timesheet activity. Use the *From* and *To* fields to set a custom date range. ## View or download the report Click **Build** to view the report. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-e9zyilaq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) The report can be downloaded in three different formats: - **Download PDF** - **Export to Excel (*.xlsx)** (click the dropdown arrow next to **Download PDF**) - **Export to Comma separated (*.csv)** (click the dropdown arrow next to **Download PDF**) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-q4snyrhs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) ## Explanation of report columns ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-belm9cxe.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) The report includes the following columns: | **Customer** | Customer name. This is the *Bill To* customer on the invoice. | | --- | --- | | **Date** | Dispatch/arrival date. Date the technician was dispatched and arrived at the job. | | **Job #** | Job number. | | **Dispatched** | Time the technician was dispatched to the job, on the dispatch/arrival date. | | **Arrived** | Time the technician arrived at the job, on the dispatch/arrival date. | | **Closed** | Time the job was completed, or the time the technician finished work for the day, on the dispatch/arrival date. | | --- | --- | | **Status** | Current job status. | | **Inv. #** | Invoice number. This is the invoice attached to the job. | | **Total** | Invoice total. This total includes tax. | | **Payments** | Customer payments made on the invoice. - If more than one payment is made on the invoice, all payments will be listed here. | ## Explanation of report totals At the bottom of each technician section, right above the signature boxes, you will find *Payments*. These totals include all customer payments made on invoices listed under the technician. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technician-dispatch-summary-report-guide-image-ghl0u16s.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A37Z&se=2026-10-31T02%3A41%3A37Z&sr=c&sp=r&sig=T%2B3YkMdqE3d5DuSpCP4e7YUoOiYG%2BIFHaGgmVm%2Fp%2FIM%3D) | Payments (Check, Credit Card, Cash, Refund, Turns Financing, Greensky, etc..) | Total customer payments, for that payment type. | | --- | --- | | **Total** | Total customer payments, for all payment types. |