Technician cannot access Contact Details on a job
- Updated on Aug 5, 2026
- Published on Mar 17, 2026
Problem
The problem is that technicians don't see the Contact Details section on their Job screen in ServiceTitan Mobile.
Solution
For the technician to see the Contact Details section on their Job screen, enable the Customer Record and Location Record permissions.
Enable permissions
Go to Settings 
> People > Technicians.
Click Edit next to the technician's name. 
On the Edit Technician screen, click the Permissions tab.
Enable the View Customer Record and View Location Record permissions.
Enable Mobile Settings
Go to Settings 
> Integrations > Mobile.
In the Data Access Options section, ensure Customer Record and Location Record options are enabled.
Want to learn more?
The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.
What it does: Serves as the single source of truth for all customer interactions, history, and financial data.
Also called: Customer account, Client record
Tags: Core
See the full glossary →
A physical service address associated with a customer, containing all jobs, equipment, and history for that property.
What it does: Separates service history by property so businesses serving customers with multiple locations can track work at each site.
Also called: Service address, Property record
Tags: Core
See the full glossary →
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