---
title: "Solution to incoming calls being transferred to another department after two rings"
slug: "solution-to-incoming-calls-being-transferred-to-another-department-after-two-rin"
updated: 2026-10-15T01:13:09Z
published: 2026-10-15T01:13:09Z
canonical: "help.servicetitan.com/solution-to-incoming-calls-being-transferred-to-another-department-after-two-rin"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Solution to incoming calls being transferred to another department after two rings

## Problem

Incoming calls are being transferred to another department after two rings. This is happening because the duration for incoming calls is set to 10 seconds, which corresponds to two rings.

## Solution

### Ring duration change

To access your Department's or Ai Contact Center's call routing rules(Ring timer), head to your **Admin Settings** from [www.dialpad.com](http://www.dialpad.com)**.**

1. Go to **Departments** or **Ai Contact Center**.
2. Select the desired **Department** or **Ai Contact Center**.
3. Go to **Business Hours & Call routing**.
4. Select **Edit Call Routing**.
5. Scroll down until you see the *Ring Duration*. ![UI of the Ring duration section in Dialpad](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/solution-to-incoming-calls-being-transferred-to-another-department-after-two-rings-image-cjnn5kdb.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A38Z&se=2026-10-31T03%3A39%3A38Z&sr=c&sp=r&sig=8tzyVszdM%2FBNNTCxeL92dPWdXRz3CnRGsr5t56tA3SQ%3D)
6. Set the ring timer to the recommended ring timer which is about 20 to 30 seconds.