--- title: "SMS Campaigns in Marketing Pro Enterprise" slug: "sms-campaigns-in-marketing-pro-enterprise" updated: 2026-10-15T00:33:32Z published: 2026-10-15T00:33:32Z canonical: "help.servicetitan.com/sms-campaigns-in-marketing-pro-enterprise" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # SMS Campaigns in Marketing Pro Enterprise ## Overview Use [Marketing Pro Enterprise](/construction/docs/use-marketing-pro-enterprise-in-enterprise-hub#create-marketing-campaigns-in-template-tenants) to create and manage SMS campaigns across multiple tenants from a single location—saving time and simplifying the process of scaling marketing with consistent communication across their entire network. Create SMS campaigns in a template tenant and then deploy those campaigns to tenants in your Enterprise Hub network. This streamlines multi-location marketing efforts, enabling consistent, efficient, and relevant messaging. --- ### #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Primarily benefits Commercial Service & Replacement and Residential Service & Replacement business types #### Feature configuration - This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact [technical support](https://go.servicetitan.com/#/ask) for details. Things to know - Campaigns are created in a single, non-customer-facing tenant used only for templating. - ServiceTitan generates local area code numbers per tenant or reuses previous numbers. ## Access Marketing Pro Enterprise 1. Enter the Enterprise Hub [URL](https://enterprise-hub.servicetitan.com/#/) into a web browser. 2. Enter your username and password. ![Login interface for Enterprise Hub with fields for username and password.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/sms-campaigns-in-marketing-pro-enterprise-image-3cs46fy2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D) 3. Click **Sign in**. 4. Click **Marketing** to open *Marketing Pro Enterprise*. ![Overview of Enterprise Hub modules including Marketing, Rollup Reporting, and My Tenants.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/sms-campaigns-in-marketing-pro-enterprise-image-b5xtkkdn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D) 5. The *Tenants Group* page opens. ![Overview of tenant groups with details on published campaigns and tenants.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/sms-campaigns-in-marketing-pro-enterprise-image-wqru9dn6.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D) 6. On the *Tenants Group* screen, click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D)**> Sign In** for the tenant group you want to create a marketing campaign for. This signs you into the template tenant for that group. ## Create SMS campaign 1. In the template tenant, go to **Marketing > Pro Campaigns**. 2. Click **Create Campaign**. 3. Select **SMS Text Message - Transactional Campaigns** as the campaign category, then click **Next**. 4. Finish setting up your SMS campaign by following the steps [Create a Marketing SMS campaign](/v1/docs/create-marketing-campaigns-using-sms). 5. When you’re finished, click **Finish Later** to save the campaign as a draft. You don't need to launch or schedule the campaign in the template tenant. The campaign is now available to deploy in Marketing Pro Enterprise from the *Manage Campaigns* screen. ## Deploy campaigns to tenants in Enterprise Hub After creating an SMS campaign in a template tenant, you can deploy it to other tenants or send it as a Template, which will appear in the Autopilot Launchpad of each tenant. To deploy a campaign: 1. In the side menu, click **Manage Campaigns**. 2. Click on the **Channel** filter and select **SMS.** 3. Find the campaign you want to deploy in the list. 4. Click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D)**> Deploy** to open the *Launch Campaign* form. > [!NOTE] > **Note:** You can see a preview of the campaign’s SMS sequence on this form. 5. Select how you want to launch this campaign. You can: 1. Launch the campaign for all tenants associated with the template tenant used to create this campaign. 2. Launch the campaign for specific groups. 3. Launch the campaign for specific tenants. 6. If you’re launching the campaign for specific groups or tenants, select the groups or tenants you want to launch the campaign for. 7. Click the **Calendar** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-calendar-month.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D) to select the *Launch Date* for the campaign or enter the date manually. 8. Select **Generate phone numbers** to automatically generate a unique tracking phone number for each tenant. > [!NOTE] > **Note**: If you don’t select this option, you might have difficulty tracking which customer responses belong to which tenant. 9. When finished, click **Confirm** to launch the campaign. ![Select campaign launch method and set launch date for HVAC service promotion.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/sms-campaigns-in-marketing-pro-enterprise-image-a82x381c.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D) 10. The campaign is now scheduled to launch. Each SMS will be sent at the time you selected when setting up the campaign, adjusted for each tenant's local time zone. **Example**: *If you set the Send Time to 6:00 PM, tenants in the Eastern time zone will get the SMS at 6:00 PM ET, and tenants in the Pacific time zone will get it at 6:00 PM PT.* ## Stop deployed campaigns You can stop deployed campaigns for all tenants or individual tenants. ### Stop a deployed campaign for all tenants 1. In the side menu, click **Manage Campaigns**. 2. Find the campaign you want to stop in the list. 3. Click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D)**> Stop for all tenants. ![Manage campaigns interface showing various campaign statuses and deployment options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/sms-campaigns-in-marketing-pro-enterprise-image-ykddkqpm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D)** ### Stop a deployed campaign for specific tenants 1. In the side menu, click **Manage Campaigns**. 2. Click the name of the campaign you want to stop for specific tenants in the list. Select the tenants to stop the campaign for. 3. Click **Stop Campaign(s)**. ![User interface for managing campaigns, highlighting options to launch or stop campaigns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/sms-campaigns-in-marketing-pro-enterprise-image-m461sgkj.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A37%3A16Z&se=2026-10-31T02%3A37%3A16Z&sr=c&sp=r&sig=941cQLzowbD1x%2BgtMcbTQu5MPxFVV95hr%2FRRfIMFZmc%3D) ## Want to learn more? - See [Use Marketing Pro Enterprise in Enterprise Hub](/construction/docs/use-marketing-pro-enterprise-in-enterprise-hub) - See [Manage Ads tenants through Enterprise Hub](/construction/docs/manage-ads-tenants-through-enterprise-hub) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns