---
title: "Sign-in issues for a specific tenant in Enterprise Hub"
slug: "sign-in-issues-for-a-specific-tenant-in-enterprise-hub"
updated: 2026-10-15T00:34:08Z
published: 2026-10-15T00:34:08Z
canonical: "help.servicetitan.com/sign-in-issues-for-a-specific-tenant-in-enterprise-hub"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign-in issues for a specific tenant in Enterprise Hub

## Problem

You see an error message when attempting to sign in to the specific tenant from Enterprise Hub to ServiceTitan.

## Solution

Identify and resolve the sign-in issue in Enterprise Hub.

### Use incognito mode and clear cache in Google Chrome

1. In Enterprise Hub go to the **My Tenants** module.
2. Select a tenant and click **Sign In.**
3. If you experience sign-in issues, follow the steps described in the [Error when signing in to Enterprise Hub](/construction/docs/why-can-t-i-sign-in-to-enterprise-hub) article.
4. If you're still experiencing issues after following these steps, please contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask).

### Change the password for a specific tenant

If you need to sign in to a specific tenant, and the system requires you to change the password, please contact your Administrator to complete the following steps:

1. In ServiceTitan, go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A23Z&se=2026-10-31T02%3A47%3A23Z&sr=c&sp=r&sig=q58t9243GcQ2%2FYnaecjAF4vdl%2Bh9FOCRR6sgShVa1qI%3D).
2. In the side panel, click **People > Employees.**
3. Search for the employee whose password you want to change.
4. From the **Actions** dropdown, select the **Send Password Reset** option. For more, see the *Reset or change the password for an employee or technician* section of the [Manage employee and technician accounts](/construction/docs/manage-employee-and-technician-profiles-1) article.

Or,

1. Navigate to [go.servicetitan.com](http://go.servicetitan.com/).
2. In the *Login* screen, click **Forgot password?**
3. In the *Reset your password* screen that opens, enter the username, email address, or mobile phone number associated with your account.
4. When finished, click **Submit**.