--- title: "Set up your Android device with the BBPOS card reader in ServiceTitan Mobile" slug: "set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile" updated: 2026-10-15T01:30:08Z published: 2026-10-15T01:30:08Z canonical: "help.servicetitan.com/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Set up your Android device with the BBPOS card reader in ServiceTitan Mobile ## Overview Set up the Bluetooth BBPOS Chipper 2X BT credit card reader with your Android mobile device to process card payments in ServiceTitan Mobile. The BBPOS card reader increases security by using chip card encryption and enabling contactless tap-to-pay card payments. For instructions on iOS devices, see [Set up your iOS device with the BBPOS card reader in ServiceTitan Mobile](/construction/docs/set-up-your-ios-device-with-the-bbpos-card-reader-in-servicetitan-mobile). > [!NOTE] > **Note:** If your credit card reader is already set up then you are ready to process payments. For details, see [Process credit card payments in ServiceTitan Mobile with the BBPOS credit card reader](/construction/docs/process-credit-card-payments-in-servicetitan-mobile-with-bbpos-reader). --- ### #### Who uses this feature - Technicians in the US region only - Applies to all business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [paymentsupport@servicetitan.com](mailto:paymentsupport@servicetitan.com) for details. ## Things to know - If you receive an error stating that the Bluetooth reader is unavailable, contact [fintechsupport@servicetitan.com](mailto:fintechsupport@servicetitan.com). - To increase payment success, use the chip card reader on the BBPOS Chipper 2X BT for all your credit card transactions. Try swiping the magnetic stripe through the reader only. - If you have previously paired a BBPOS Chipper 2X BT to your mobile device, it automatically reconnects if it's the only reader in range. - To connect to the correct device, check the serial number of the BBPOS Chipper 2X BT on the back of the device. - Before pairing, make sure you're on the latest version of the ServiceTitan Mobile app for Android and you're on the latest version of the Android device's operating system. - On your Android device, ensure all permissions are enabled for ServiceTitan Mobile. - Visit [Android support](https://support.google.com/android/answer/9075925?hl=en) for instructions on how to pair a Bluetooth device with your mobile device before you start. ## Connect the BBPOS Chipper 2X BT to your device Before using the BBPOS Chipper 2X BT, make sure you're on the latest version of the ServiceTitan mobile app for iOS devices. When connecting your mobile device to the BBPOS Chipper 2X BT for the first time and you tap **Use Swiper**, the system initiates a configuration sequence that may last for up to five minutes. To account for this delay, we recommend you connect your mobile device to the card reader before taking it out on a job. ## Understand BBPOS Chipper 2X BT status lights When using the BBPOS Chipper 2X BT: - Turn on the BBPOS Chipper 2X BT by pressing the power button once. - To turn it off, hold down the power button for five seconds. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-4nd8n9t9.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D) When the device is turned on, the LED light next to the power button shows the current status: - **Flashing blue every second:** The reader is on and ready to connect to another device. - **Multicolored flashing:** The reader has been discovered using Bluetooth Proximity and is ready to connect. - **Solid blue:** The reader is connected to another device. - **Flashing blue every five seconds:** The reader is in standby mode. If inactive for more than 30 seconds, the reader enters standby mode to conserve power. - **Alternating red and magenta:** The reader is charging. - **Flashing red:** The reader's battery is low. - **Rapidly flashing blue and orange:** The reader has completed installing a software update. If the reader is unresponsive, reset it by turning it off and on. ## Pair your Android device with the BBPOS card reader Pair your Android device with the BBPOS card reader to establish a connection and process credit card payments. You only need to complete these steps once for each reader connected to a mobile device. 1. Turn on Bluetooth on your Android device. 2. Press the power button on the BBPOS card reader to turn it on. The LED light cycles through each color as it starts up. After a few seconds, a blue light begins flashing, which means that the card reader is working correctly and searching for an available Bluetooth connection. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-b0lf4raj.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D) 3. Look at the back of the swiper to find a matching serial number and make a note of this serial number. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-a9rus6wj.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D) 4. On your Android device, pair the BBPOS reader to the device's Bluetooth settings. 5. On the pairing screen, select the CHB serial number that matches the number on your BBPOS reader. > [!NOTE] > **Note:** The serial number displays a phone icon. 6. When prompted, tap **Pair** on your mobile device. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-dbzt73t1.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D)When paired successfully, the BBPOS reader LED turns solid blue. 7. After connecting, you can [process payments with the BBPOS card reader](/construction/docs/process-credit-card-payments-in-servicetitan-mobile-with-bbpos-reader). ## Manually check for firmware updates Before heading out to a job, you can check for and install new firmware updates for the EMV reader from the **Technician Profile** menu. > [!NOTE] > **Note:** Manual updates are not mandatory. The reader still searches for and installs updates when it processes payments. 1. In the ServiceTitan mobile app, tap **Technician Profile.** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-bsqidn4w.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D) 2. From the slide out menu, tap **EMV Reader Update**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-osel1225.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D)The *Update EMV Reader* pop-up opens. 3. Once the reader has been connected, tap **Update**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-n7gxi35v.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D) 4. Wait for the update to finish. This can take up to 10 minutes. > [!WARNING] > **Caution:** Do not close the app or turn off the reader during the update. 5. When the update is complete, tap **Close**. If you have other readers you want to update, tap **Update Additional Readers** and repeat steps 3-6.![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-your-android-device-with-the-bbpos-card-reader-in-servicetitan-mobile-image-irleqtzu.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A39Z&se=2026-10-31T02%3A43%3A39Z&sr=c&sp=r&sig=u%2F93em%2Bwhz7Iq%2BQIKqKtIqaMQCfNmarG8i1zSe9rEwQ%3D) ## Want to learn more? - Visit ServiceTitan Academy and enroll in [ServiceTitan Payments Essentials](https://servicetitan.docebosaas.com/academy/learn/learning-plans/8/servicetitan-payments-essentials) - See [Mobile Handbook](/construction/docs/download-the-servicetitan-mobile-technician-handbook) The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history. **What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record. **Also called:** Tech profile, Field user record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)