---
title: "Set up required arrival forms for the ServiceTitan Field Mobile App"
slug: "set-up-required-arrival-forms-for-the-servicetitan-field-mobile-app"
updated: 2026-10-29T12:35:49Z
published: 2026-10-29T12:35:49Z
canonical: "help.servicetitan.com/set-up-required-arrival-forms-for-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up required arrival forms for the ServiceTitan Field Mobile App

## Overview

Create required forms for [technicians to complete](/construction/docs/use-required-arrival-forms-in-the-servicetitan-field-mobile-app) upon arrival, ensuring safety compliance and hazard identification before they start working.

---

### 

#### Who uses this feature

- Administrators and managers
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).

## Things to know

- In Commercial terminology, jobs are referred to as work orders.
- When you set up a required arrival form, it automatically appears for [technicians to complete](/construction/docs/use-required-arrival-forms-in-the-servicetitan-field-mobile-app) after they [tap **Arrive** on a job](/v1/docs/dispatch-and-arrive-in-fma).

## Set up a required arrival form for technicians using the Field Mobile App

To trigger a mandatory form for technicians to fill out before starting to work on the job:

1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
2. In the side panel, go to **Operations > Forms**.
3. [Create a form](/construction/docs/create-a-form-in-servicetitan-1) and add what you want the technician to fill out upon arrival. Also make sure the following fields are configured:
  - **Status:** Published
  - **Display on:** Both Office and Technician Sides
  - **Assigned to:** Job
4. Save the form and then [add a form trigger](/construction/docs/use-form-triggers). Make sure the following fields are configured:
  - **Trigger Assignment:** Job
  - **Event:** When "Arrive" Button is Tapped
  - **Required:** Select this
  - **Must complete the form at the time of trigger:** Select this
  - (Optional) **Require each tech to complete the form:** Select this if you want all technicians who are assigned to an appointment to complete the form. If you don't select this, only one of the assigned technicians on the appointment needs to complete the form.
  - (Optional) **Trigger on all appointments:** Select this if you want the form to trigger on all job appointments instead of just the first appointment.
5. Click **Save** to save the trigger. ![Form settings for triggers including job assignment and event options for appointments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-required-arrival-forms-for-the-servicetitan-field-mobile-app-image-fppcpzh7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

## Want to learn more?

- See [Administrators: Manage technicians and features from the office](/construction/docs/field-mobile-app-home-1#administrators-manage-technicians-and-features-from-the-office)