---
title: "Set up Multi-Factor authentication for the ServiceTitan Payments Portal"
slug: "set-up-multi-factor-authentication-for-the-servicetitan-payments-portal"
updated: 2026-10-15T00:59:59Z
published: 2026-10-15T00:59:59Z
canonical: "help.servicetitan.com/set-up-multi-factor-authentication-for-the-servicetitan-payments-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up Multi-Factor authentication for the ServiceTitan Payments Portal

## Overview

The ServiceTitan Payments Portal has implemented Multi-Factor Authentication (MFA) to the login process to reduce the chance of unauthorized access. This applies to both the ServiceTitan Payments Admin Portal and Merchant Portal. If you have any further questions about the Admin or Merchant portal, please reach out to [fintechsupport@servicetitan.com](mailto:fintechsupport@servicetitan.com).

---

### 

#### Who uses this feature

- Administrators, office employees, managers, accountants, bookkeepers, dispatchers, and customer service representatives (CSRs)
- Applies to all business types

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- This process does require the use of your cell phone. If you don't have a company-issued cell phone, this can be installed on your personal cell phone without any risks for you as it's only a basic number generator that is used to identify you.
- If you don't want to use your personal phone, please contact your internal support team for other options.

## Download and install the Microsoft Authenticator application

To enable MFA for the ServiceTitan Payments Portals, install the Microsoft Authenticator application from either the iOS App Store or the Android Google Play store to your cell phone.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-multi-factor-authentication-for-the-servicetitan-payments-portal-image-fj8r6x7h.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A55Z&se=2026-10-31T02%3A43%3A55Z&sr=c&sp=r&sig=7hxNkII%2FDUHc%2F%2FmR1prfihh1qe9gl66FZa1Tb540GeQ%3D)

## Set up MFA for the ServiceTitan Payments Portal

When you have the Microsoft Authenticator app installed on your phone:

1. On a different device than your phone, launch a web browser and go to the ServiceTitan Payments Portal login screen.
2. Enter in your credentials.
3. Click **Continue**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-multi-factor-authentication-for-the-servicetitan-payments-portal-image-43qsnlqh.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A55Z&se=2026-10-31T02%3A43%3A55Z&sr=c&sp=r&sig=7hxNkII%2FDUHc%2F%2FmR1prfihh1qe9gl66FZa1Tb540GeQ%3D)
4. On your cell phone, open the Microsoft Authenticator application.
5. Tap **+** and select **Work or school account**.
6. Tap **Scan a QR code**.
7. Scan the QR code displayed on the ServiceTitan Payments Portal login screen. You should be provided with a six digit code.
8. On the ServiceTitan Payments Portal login screen, enter the six digit code and click **Continue**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-multi-factor-authentication-for-the-servicetitan-payments-portal-image-cq8q61ob.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A55Z&se=2026-10-31T02%3A43%3A55Z&sr=c&sp=r&sig=7hxNkII%2FDUHc%2F%2FmR1prfihh1qe9gl66FZa1Tb540GeQ%3D)
9. Copy the provided recovery code and keep it somewhere safe. You will need this code if you ever need to login to the ServiceTitan Payments Portal without a cell phone.
10. Click the **I have safely recorded this code** box. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-multi-factor-authentication-for-the-servicetitan-payments-portal-image-o22bg46g.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A55Z&se=2026-10-31T02%3A43%3A55Z&sr=c&sp=r&sig=7hxNkII%2FDUHc%2F%2FmR1prfihh1qe9gl66FZa1Tb540GeQ%3D)
11. When finished, click **Continue**.

You can now login to the ServiceTitan Payments Portal using the Microsoft Authenticator application.

## Want to learn more?

- See [Begin the Adyen payments onboarding process](/construction/docs/begin-the-adyen-payments-onboarding-process-1)
- See [Set up your mobile device with the Adyen NYC1 card reader in ServiceTitan Mobile](/construction/docs/set-up-your-mobile-device-with-the-adyen-nyc1-card-reader-in-servicetitan-mobile)