--- title: "Set up MFA with Google or Microsoft Authenticator" slug: "set-up-mfa-with-google-or-microsoft-authenticator-1" updated: 2026-10-15T01:31:44Z published: 2026-10-15T01:31:44Z canonical: "help.servicetitan.com/set-up-mfa-with-google-or-microsoft-authenticator-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Set up MFA with Google or Microsoft Authenticator ## Overview Multi-Factor Authentication (MFA) adds an extra layer of security to your ServiceTitan account by requiring verification by requiring a time-based, one-time verification code from your mobile device during login. Google or Microsoft Authenticator apps generate these codes even without an internet connection. --- ### #### Who uses this feature - Office employees - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Things to know - MFA enhances your account security by preventing unauthorized access even if your password is compromised. For more, see [Enable Multi-factor Authentication for Identity Services](/construction/docs/enable-multi-factor-authentication-for-identity-services-1). - Google and Microsoft Authenticators can manage multiple accounts, so you can use the same app for all your ServiceTitan logins. - MFA codes work without internet access after they're set up. - If you're an administrator, save your recovery codes in a secure place. These are provided during setup. - If you switch phones, you need to reconfigure MFA. - Keep your Authenticator app up to date to ensure continued compatibility. - Refer to the appropriate troubleshooting guide if you have issues with setting up your authenticator app. Check the [Google Authenticator troubleshooting guide](https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DiOS&sjid=13364905276637020054-EU) or the [Microsoft Authenticator troubleshooting guide](https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3). ## Prerequisites Before starting the setup, ensure you have the following ready: - **ServiceTitan MFA Setup screen:** Log in to ServiceTitan. This screen appears automatically if your administrator has already enabled MFA for your account. - A mobile device with either: - **Microsoft Authenticator App:** [Download for Android](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en) or [Download for iOS](https://apps.apple.com/us/app/microsoft-authenticator/id983156458). - **Google Authenticator App:** [Download for Android](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en) or [Download for iOS](https://apps.apple.com/us/app/google-authenticator/id388497605). - A desktop authenticator app on a PC or Mac. - [Download Microsoft Authenticator for Windows](https://apps.microsoft.com/detail/xp9m33rjsvd6jr?hl=en-US&gl=AM) - [Download Authenticator App for Mac](https://apps.apple.com/us/app/authenticator-app/id1538761576?platform=mac) - **For Microsoft Authenticator users:** Check the steps in the [New Microsoft Authenticator users](/construction/docs/set-up-mfa-with-google-or-microsoft-authenticator-1#new-microsoft-authenticator-users) and the [Existing Microsoft Authenticator users](/construction/docs/set-up-mfa-with-google-or-microsoft-authenticator-1#existing-microsoft-authenticator-users) sections. - **For Google Authenticator users:** Check the steps in the [New Google Authenticator](/construction/docs/set-up-mfa-with-google-or-microsoft-authenticator-1#new-google-authenticator-users) users and the [Existing Google Authenticator users](/construction/docs/set-up-mfa-with-google-or-microsoft-authenticator-1#existing-google-authenticator-users) sections. ## New Microsoft Authenticator users 1. Open the Microsoft Authenticator app after installing it. 2. When prompted, tap **Add account**. ![Screen displaying Microsoft Authenticator app with options to add an account.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-95xq06ch.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Select **Work or school account.** ![Options for adding an account, highlighting the work or school account choice.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-dmrp9m8r.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) When added, you can use Microsoft Authenticator to protect multiple work accounts securely. ## Existing Microsoft Authenticator users 1. Open the Microsoft Authenticator app. 2. Tap the **+** icon in the bottom-right corner to add a new account. ### Step 1: Open the MFA setup screen 1. In ServiceTitan, go to your *MFA setup* screen. > [!NOTE] > **Note:** This screen is only available during the login process. You can see a QR code and a setup key displayed. ![Instructions for enabling two-factor authentication with QR code and manual entry option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-ux9q67on.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) ### Step 2: Add ServiceTitan to Microsoft Authenticator If you're on a computer: 1. Open Microsoft Authenticator on your mobile device or tablet. 2. Tap the QR scan code at the bottom right corner. ![Authenticator app interface showing options for passwords, addresses, and verified IDs.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-qkckfpp8.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Use your phone's camera to scan the QR code on the *ServiceTitan setup* screen. > [!TIP] > **Tip:** Make sure to allow the application to access your camera. ![Permission request for the Authenticator app to access the camera for QR code scanning.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-7206dcs6.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) If you're using the ServiceTitan Mobile App or Field Mobile App and can't scan the same screen: 1. On the *MFA setup* screen, select **Enter this key manually in your authenticator app.** ![Instructions for entering a key manually in an authenticator app.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-gci73fp0.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 2. Copy the setup key from the screen by clicking **Copy**. ![A user interface displaying a code snippet with a copy button highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-xyiwdbpc.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Return to the authenticator app and tap the **+** icon. ![Mobile app interface showing accounts section with a plus icon for adding accounts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-2nro7s2e.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 4. On the window that opens, tap **Work or school account**. ![Options for adding an account, highlighting the work or school account choice.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-jc00rrvz.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 5. Select **Enter code manually** and paste the ServiceTitan code. ![Prompt to enter a code manually for account verification on a digital platform.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-wbx8v685.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 6. Tap **Save** to add the account. ### Step 3: Verify your Microsoft Authenticator setup 1. In Microsoft Authenticator, you can now see a six-digit code that changes every 30 seconds. ![Authenticator app displaying serviceTitanMainApp for secure access and authentication.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-szd3on6x.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 2. Click the name to reveal the code, then copy it. ![Account details showing serviceTitanMainApp and a numerical identifier with a notification.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-vz9223qx.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Return to ServiceTitan and enter the six-digit code in the verification field. ![Instructions for enabling two-factor authentication with QR code and manual entry option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-sx82vj0o.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 4. Click **Verify and Enable.** MFA is now active. The next time you log in, ServiceTitan prompts you to enter the current code from your Microsoft Authenticator app. ## New Google Authenticator users 1. Open the Google Authenticator app after installing it. 2. When prompted, either link it to your Google account or tap **Use Authenticator without an account**. ![Google Authenticator welcome screen prompting user to sign in for code backup.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-svtg79bq.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Tap **Scan a QR code** or **Enter a setup key** to add your first account. ![Instructions for setting up a first account using QR code or setup key.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-dtf24sbd.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 4. Follow the next steps below *Add Your ServiceTitan Account* to connect your account. When set up, you can use the same app for multiple accounts. ## Existing Google Authenticator users 1. Open the Google Authenticator app. 2. Tap the **+** icon in the bottom-right corner to add a new account. ![Google Authenticator app interface with a highlighted button for adding accounts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-bq9vzjfz.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) ### Step 1: Open the MFA setup screen 1. In ServiceTitan, go to your *MFA setup* screen. > [!NOTE] > **Note:** This screen is only available during the login process. You can see a QR code and a setup key displayed. ![Instructions for enabling two-factor authentication with QR code and manual entry option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-bp8qbti5.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) ### Step 2: Add ServiceTitan to Google authenticator If you're on a computer: 1. Open Google Authenticator on your mobile device or tablet. 2. Tap **Scan a QR code**. ![Instructions to scan a QR code or enter a setup key for device setup.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-k1j5xome.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Use your phone's camera to scan the QR code displayed on the *ServiceTitan setup* screen. If you're using the ServiceTitan Mobile App or Field Mobile App and can't scan the same screen: 1. On the *MFA setup* screen, select **Enter this key manually in your authenticator app.** ![Instructions for entering a key manually in an authenticator app if scanning fails.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-5117huy8.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 2. Copy the setup key from the screen by clicking **Copy**. ![A user interface displaying a code snippet with a copy button highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-q9gzcop6.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. In the authenticator app, tap **Enter a setup key** and paste your code and tap save. ![Instructions to scan a QR code or enter a setup key on a device.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-rlj77v2k.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) ### Step 3: Verify your Google Authenticator setup 1. In Google Authenticator, you can now see a six-digit code that changes every 30 seconds. ![Account details showing two verification codes for different services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-784n2wmm.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 2. Return to ServiceTitan and enter the six-digit code in the verification field. ![Instructions for enabling two-factor authentication with QR code and manual entry option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-mfa-with-google-or-microsoft-authenticator-image-h9pwlha5.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A45Z&se=2026-10-31T01%3A42%3A45Z&sr=c&sp=r&sig=CsxJUuBizL6zqw920P%2BMc86G4eVfh65L7JJIVbZOChw%3D) 3. Click **Verify and Enable**. MFA is now active. The next time you log in, ServiceTitan prompts you to enter the current code from your Google Authenticator app. ## Use a browser or desktop Authenticator for MFA If your employees don't have mobile phones or prefer not to use personal devices, you can use a browser-based authenticator extension or a desktop authenticator app on a PC or Mac. Both options support ServiceTitan's MFA requirements. ### Step 1: Select your authenticator method You can use either a browser extension or a desktop application, as long as it supports TOTP. ## Option 1: Use a browser authenticator extension 1. Open your preferred browser. Common browsers include Google Chrome, Microsoft Edge, and Safari. > [!TIP] > **Tip:** We recommend using Google Chrome. 2. Go to your browser's extension store: 1. [Google Chrome Web Store](https://chromewebstore.google.com/category/extensions) 2. [Microsoft Edge Add-ons](https://microsoftedge.microsoft.com/addons/microsoft-edge-extensions) 3. [Safari Extensions](https://apps.apple.com/us/story/id1377753262) 3. Search for a TOTP authenticator extension. Common search terms include: 1. Authenticator 2. TOTP authenticator 3. 2FA authenticator 4. Select a TOTP authenticator extension that your company's security or IT team approves, then install it in your browser. ## Option 2: Use a desktop authenticator app for PC or Mac 1. On a Windows PC, open the Microsoft Store and search for a TOTP authenticator application. Or, on a Mac, open the Apple App Store and search for a TOTP authenticator application. 2. Select a TOTP-compatible authenticator app that your company's security or IT team approves, then install it. > [!NOTE] > **Note:** Any authenticator app that supports standard TOTP codes should work with ServiceTitan MFA, but confirm with your security team before installation. ### Step 2: Test authenticator MFA with a small group Before you roll MFA out to everyone, test with a small pilot group of administrators: 1. In [ServiceTitan Next](https://next.servicetitan.com/), enable TOTP MFA for a small group of administrators. 2. To limit who can set up MFA during the pilot, temporarily remove the *Manage MFA* permission from non-pilot users by updating your roles and permissions. 3. Have your pilot group go through the MFA setup process and sign in several times over a few days. 4. After testing, restore the *Manage MFA* permission to the appropriate roles according to your company's security policy. This helps you confirm that the authenticator method you select works reliably in your environment before you roll it out to your entire team. ### Step 3: Set up the authenticator for the extension or app When your pilot users go through the MFA setup process in ServiceTitan: 1. Sign into ServiceTitan. When prompted, begin the MFA setup process. 2. In your browser extension or desktop authenticator app, select **Manual code entry** to enter a code manually. 3. On the *MFA setup* screen in ServiceTitan, click **Can't scan?** to show the text version of your secret key. 4. Copy the secret key and paste it into your authenticator extension or app. > [!NOTE] > **Note:** Do not share this secret key with anyone. 5. (Optional) Give the account a clear label, such as your company name and your username. After you complete these steps, your authenticator begins generating six-digit MFA codes automatically. ### Step 4: Use your authenticator After completing the setup: - Your authenticator extension or desktop app generates a new time-based 6-digit MFA code every 30 seconds. - No phone is required. - You can use these codes anytime the system requests MFA. ## FAQ --- ### #### What's the difference between the SMS and TOTP MFA methods? SMS sends a verification code to the mobile phone number on your profile, while TOTP uses an authentication app, such as Google Authenticator, Authy, and more to generate a temporary code. Both add account security, but TOTP is generally more secure and does not depend on SMS delivery. #### How do I reset an employee's or technician's TOTP? Administrators can reset TOTP in two ways: - **From MFA settings:** Go to **Settings > Security > MFA**, click **More** next to the employee or technician, select **Reset TOTP**, then confirm. - **From employee profile:** Go to **Settings > People > Employees**, edit the employee profile, open **Multi-Factor Authentication**, click **More > Reset TOTP**, then confirm. After reset, the employee or technician must set up their authentication app again at login. #### When do I need to reset TOTP for an employee or technician? You should reset TOTP when an employee or technician loses access to a mobile device or the authenticator app and needs to set it again. After you reset TOTP, the employee or technician is prompted to scan a new QR code to reconfigure their authenticator app. #### Do I need a phone number to use TOTP MFA? No, you don't need a phone number. #### What Authenticator App can I use for TOTP MFA? You can use Google or Microsoft Authenticator apps. For more, see [Set up MFA with Google or Microsoft Authenticator.](/construction/docs/set-up-mfa-with-google-or-microsoft-authenticator-1) #### Can different employees or technicians use different Authenticator Apps for TOTP MFA? Yes, each employee or technician can select which authenticator app to use. #### What kind of devices are required for the TOTP authenticator app? The TOTP authenticator app works on both mobile devices and computers. We recommend using a mobile device, since authenticator apps are quick, reliable, and can be used on the same phone where you use the ServiceTitan app. If employees prefer not to use their personal phones, they can instead use a browser-based authenticator extension or a desktop authenticator app installed on a Windows PC or Mac. #### Is connectivity, such as internet or mobile data, required to use an authenticator app? No, after the initial setup of the authenticator app, it no longer requires a connection to receive codes. ## Want to learn more? - Watch [Authenticator Chrome Extension](https://www.loom.com/share/60f7a21035af4432a3695a86fc336b2e) - Watch [MFA Authenticator (TOTP) Login Experience](https://servicetitan-1.wistia.com/medias/obh1862yfi) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns