---
title: "Set up merchant portal logins"
slug: "set-up-merchant-portal-logins"
tags: ["Area - Payments", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T00:59:53Z
published: 2026-10-15T00:59:53Z
canonical: "help.servicetitan.com/set-up-merchant-portal-logins"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up merchant portal logins

## Overview

ServiceTitan payments use different merchant portals to track and edit credit card and ACH transactions. This article will help you manage your login credentials for each merchant portal and explain what each portal is used for.

---

### 

#### Who uses this feature

- Administrators and accountants
- Account configuration is required. Please contact [Technical Support](/construction/docs/contact-servicetitan-technical-support) for details.

## Things to know

- Before you use merchant portals, try to process the payment or refund directly in ServiceTitan first.
- If you're looking for transaction reports, see [Access ServiceTitan Payments transaction and settlement reports](/construction/docs/access-payments-transaction-and-settlement-reports)
- Use merchant portal logins:
  - To view the status of transactions.
  - If, for any reason, you cannot process a payment or refund directly in ServiceTitan.

## Set up your ServiceTitan TransLink account

You can use TransLink to view your credit card (merchant) statement, funded transactions, chargebacks, retrievals, and more. You will receive an automated email with the URL and login credentials for ServiceTitan TransLink. To create an account and set up your ServiceTitan TransLink merchant access:

1. Go to the [TransLink Register page](https://translink.transfirst.com/Content/PublicAdmin/register.aspx) by clicking the URL sent to your email.
2. Enter the login credentials sent to your email. Include your *Merchant ID* and create a valid password.
3. When you're finished, click **Register**.

> [!NOTE]
> **Note:** If you're validating the business with the EIN number or SSN, do not include any dashes or spaces. Enter only numbers.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-merchant-portal-logins-image-186zhe9g.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A23Z&se=2026-10-31T04%3A46%3A23Z&sr=c&sp=r&sig=7d8AKxllwIo7%2Br1OSUJiF%2F%2FMEwi5cNQ4V8sRvBKQg8M%3D)

If you need assistance logging in, please contact the ServiceTitan Payments Team at [paymentsupport@servicetitan.com](mailto:paymentsupport@servicetitan.com).

## Set up your ServiceTitan Gateway account

You can use ServiceTitan Gateway to void credit card transactions. You will receive an automated email with the URL and login credentials for ServiceTitan Gateway. To create an account and set up your ServiceTitan Gateway access:

1. Go to the URL sent to your email.
2. Enter the login credentials sent to your email. Include your *Username* and *Password*.
3. When you're finished, click **Login**.

> [!NOTE]
> **Note:** The ServiceTitan Gateway login expires 24 hours after being sent to your email.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-merchant-portal-logins-image-8s5q97lq.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A23Z&se=2026-10-31T04%3A46%3A23Z&sr=c&sp=r&sig=7d8AKxllwIo7%2Br1OSUJiF%2F%2FMEwi5cNQ4V8sRvBKQg8M%3D)

If you need assistance logging in, please contact the ServiceTitan Payments Team at [paymentsupport@servicetitan.com](mailto:paymentsupport@servicetitan.com).

## Set up your ServiceTitan SmartPay account

You can use ServiceTitan Smartpay to void or issue refunds for ACH payments. You will receive an automated email with the URL and login credentials for ServiceTitan SmartPay. To create an account and set up your ServiceTitan SmartPay access:

1. Go to the URL sent to your email.
2. Enter the login credentials sent to your email. Include your *Username*, *Password*, and *Company (this is required).*
3. When you're finished, click **Log In**.

> [!NOTE]
> **Note:** If it's your first time logging in, you're required to create a permanent password.

If you need assistance logging in, please contact the ServiceTitan Payments Team at [paymentsupport@servicetitan.com](mailto:paymentsupport@servicetitan.com).

> [!NOTE]
> **Note:** At the bottom of the login screen is a copyright for Jack Henry & Associates. Jack Henry is the parent company of ProfitStars.

## Want to learn more?

- See [Payments - FAQ](/construction/docs/payments-faq)
- See [Void a credit card transaction through ServiceTitan Gateway](/construction/docs/void-a-credit-card-transaction-through-servicetitan-gateway)
- See [Issue ACH refunds through ServiceTitan SmartPay](/construction/docs/issue-ach-refunds-through-servicetitan-smartpay)