---
title: "Set up business hours"
slug: "set-up-business-hours"
updated: 2026-10-15T01:31:04Z
published: 2026-10-15T01:31:04Z
canonical: "help.servicetitan.com/set-up-business-hours"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up business hours

## Overview

Set your business's hours of operation in ServiceTitan to help inform scheduling features, such as Customer Notifications, Open Capacity Planning, and Web Appointment Scheduler.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types
- Applies to all trades

#### Feature configuration

- The *Edit business hours and capacity planning* permission is required to use this feature. Please contact the account administrator on your team.

## Overview of scheduling features

When you enter business hours in ServiceTitan, you also configure time slots for each day. These time slots are used as the basis for job scheduling features across ServiceTitan, which include:

- **Customer Notifications:** Allows you to send automatic reminder notifications and dispatch notifications to customers. When you enable booking confirmations or reminder notifications, you can use your business hour time slots to provide your customers with an Arrival Window. For more, see [Overview: Customer notifications](/construction/docs/overview-customer-notifications).
- **Adaptive Capacity:** Helps you book jobs faster, schedule smarter, and fuel revenue growth. When you use Adaptive Capacity, business hour time slots are the basis for setting up technician availability. For more, see [Adaptive Capacity overview: Learn how it works](/v1/docs/adaptive-capacity-overview-learn-how-it-works).

## Set up business hours in ServiceTitan

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-business-hours-image-igtqxm2i.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D)**.
2. In the side panel, go to **Operations > Business Hours**.
3. Enter your time slots for each day of the week:
  1. To remove a time slot, click **Delete** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-business-hours-image-uh2lp4qq.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D).
  2. To add a time slot, click **Add time slot**.

> [!NOTE]
> **Note:** Time slots must be consistent across each day of the week. For example, you can't set a time slot of 8:00 AM–10:00 AM from Monday to Friday and a different time slot of 8:00 AM–11:00 AM on Sunday. However, you can schedule a time slot of 8:00 AM–10:00 AM from Monday to Friday and choose not to have this time slot for Sunday.
4. (Optional) Select **Display warning when CSR books job outside of office hours** and **Display warning when CSR overbooks jobs** if you want these warnings to be displayed to your CSRs. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-business-hours-image-d5qn0m68.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D)
5. When finished, click **Save**.

## Want to learn more?

See the [Settings](/construction/docs/settings-home) landing page in the ServiceTitan Knowledge Base.

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules.

**What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments.

**Where to find it:** Settings › Adaptive Capacity.

**Also called:** Live booking availability, Real-time capacity

**Tags:** Scheduling Pro, AI-Powered

[Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)