--- title: "Set ring duration for call centers" slug: "set-ring-duration-for-call-centers" updated: 2026-10-15T01:10:35Z published: 2026-10-15T01:10:35Z canonical: "help.servicetitan.com/set-ring-duration-for-call-centers" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Set ring duration for call centers ## Overview In ServiceTitan Phones Pro, you can set how long you want customers to wait while the phone is ringing. If the agent is not available, the call is returned to the hold queue. Each agent can also set their own ring duration. The default is 30 seconds. --- ### #### Who uses this feature - Administrators and office employees - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - Default ring duration is 30 seconds. > [!NOTE] > **Note:** Ring duration depends on where the call is answered. The ring duration set in the administrator's profile settings only pertains to calls made to the agent's direct number. If an agent is routed to a call center or department, they will get a call for the set ring duration in the department or call center. ## Open call routing settings 1. Go to the top toolbar and click **Phones Pro** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) to open the embedded dialer. > [!NOTE] > **Note:** If you don't have the embedded dialer enabled, sign in to your Dialpad account and skip to step four. 2. In the Phones Pro embedded dialer, click the **Wrench** icon. ![User interface of Phones Pro showing call options and contact center status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-4z702y3s.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D)*Phone Preferences* opens. 3. Click **View Dialpad Settings**. ![Settings for embedded phone features including enable and auto-collapse options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-gponxx52.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D)Your Dialpad profile opens in a new tab. 4. In Dialpad, go to **Admin Settings** > **Call Centers**. If you have multiple call centers, click the call center you want to set routing rules for. ![Menu displaying 'AI Contact Centers' option with a highlighted selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-peryrhjp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) 5. Click **Business Hours & Call Handling**. The section expands. 6. In the *Call Routing* section, click **Edit Call Routing**. ![Settings for business hours and call routing options for a contact center.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-uxkspg07.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D)The *Call Routing* screen opens. ![Call routing options for open hours, highlighting agent selection and routing type.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-z5z5ybus.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) ## Set ring duration for a call center Set how long call center phones and devices ring. ![Settings for ring duration before returning calls to the hold queue are displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-zi35whc9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) ## Set your individual ring duration Individual agents can also set their ring duration, which applies when someone dials their direct number. 1. From your Dialpad profile, click **Your Settings** > **Call Handling & Voicemail**. The section expands. ![Settings page displaying options for call handling and voicemail features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-ixf7ykad.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) 2. In the *Call Handling & Voicemail* section click **Show advanced option**. In this screen you can set your individual ring duration. ![Settings for call duration before going to voicemail or forwarding to a contact.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-ring-duration-for-call-centers-image-0a5xxpaz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A07Z&se=2026-10-31T02%3A41%3A07Z&sr=c&sp=r&sig=UqIxso59fyVMc1BtfniEyUqRkpjtoImBU1hKN8o%2FnqI%3D) ## Want to learn more? - See [Set call center hours](/construction/docs/set-call-center-hours) - See [Set Call Routing Rules for Call Centers](/construction/docs/set-call-routing-rules-for-call-centers) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)