---
title: "Set call center hours"
slug: "set-call-center-hours"
updated: 2026-10-15T01:10:39Z
published: 2026-10-15T01:10:39Z
canonical: "help.servicetitan.com/set-call-center-hours"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set call center hours

## Overview

Set business hours for call centers in Phones Pro to define when your support team is available to help customers. During hours that you have set as open, calls route to your *Open Hours* routing, and during closed hours, your calls route to your *Closed Hours* routing.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types

#### Feature configuration

- To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

## Things to know

- You can set up to four blocks of open hours per day.
- You can choose the hours during which CSRs receive calls. These hours are called Split business hours.
- Split business hours aren't available for holiday hours.
- When you receive a call outside your business hours, the system forwards calls to available customer support representatives (CSRs), or the system automatically plays a message notifying customers.

## Set business hours for call centers

Set the hours for your call centers in Phones Pro:

1. Go to the top toolbar and click **Phones Pro > Settings**.
2. Click **View Dialpad Settings**. ![Settings for Phones Pro, including options for embedded phone and auto-collapse features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-z5yqhmwp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)
3. In the side menu, click **Settings** > **Call Centers**. ![Form for entering call center information including name, abbreviation, and description fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-a85z7wqd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)

> [!NOTE]
> **Note:** If you have more than one call center, make sure you click the one you want to set business hours for.
4. Click **Business Hours & Call Routing**. The section expands. ![Menu displaying options for call centers, highlighting business hours and call routing settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-310sa6t1.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)
5. Select the **Only during specific hours** option. ![Options for business hours and call routing, highlighting specific hours for calls.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-vmaczjvd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)
6. Under *Business Hours*, click **Edit hours** for the day you want to set business hours for.

> [!NOTE]
> **Note:** You can duplicate business hours for multiple days.

![Business hours display showing Monday open and Tuesday closed with edit options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-3cth3862.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)
7. In the *Edit hours* pop-up, enter your business availability:
  1. Set the availability for the specific day by clicking the toggle.
  2. Set the open and closed time for a time range of availability.

> [!NOTE]
> **Note:** Click **Add hours** to create an additional time range. You can set up to four time ranges.
  3. Select any additional days you want to apply these availability settings to.
8. When you're finished, click **Update**.

![Interface for editing business hours, showing open status and selectable days.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-s6lxqvzi.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)

Your changes are automatically saved. You can close the screen when you're done.

## Set business hours for CSRs

You can set the business hours for individual CSRs if you want a specific CSR to handle calls during separate hours:

1. Go to the navigation bar and click your profile icon in the right corner.
2. From the dropdown, click **Launch Phones Pro**. The Dialpad screen opens in a new tab.
3. In Dialpad, go to **Your Settings**.
4. Click **Call Handling & Voicemail**. The section expands. ![Settings menu displaying Voice Intelligence and Call Handling options with a cursor pointer.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-38kudke2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)
5. In the *Personal Working Hours* section, click **Edit hours** for the day you want to set working hours for. ![Settings for personal working hours and call preferences displayed on the screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-tkbn99pi.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)

> [!NOTE]
> **Note:** You can duplicate working hours for multiple days.
6. In the *Edit hours* pop-up, enter your business availability:
  1. Set the availability for the specific day by clicking the **Available** toggle.
  2. Set the **Start** and **End** time for a time range of availability.

> [!NOTE]
> **Note:** Click **Add hours** to create an additional time range. You can set up to four time ranges.
  3. Select any additional days you want to apply these availability settings to.
7. When you're finished, click **Update**.

![Editing available hours for Monday and Tuesday with time selection options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-call-center-hours-image-6dx8keuu.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A40%3A27Z&se=2026-10-31T02%3A40%3A27Z&sr=c&sp=r&sig=TPNhQrwQJeZxN2IPemVLKOY%2FNjM8VSxJS57bIhM4blE%3D)

## Want to learn more?

- See [Phones Pro](/construction/docs/phones-pro-home)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)