---
title: "ServiceTitan: Understanding Unique Calls"
slug: "servicetitan-understanding-unique-calls"
updated: 2026-10-15T01:08:46Z
published: 2026-10-15T01:08:46Z
canonical: "help.servicetitan.com/servicetitan-understanding-unique-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceTitan: Understanding Unique Calls

## Problem

You need to know what ServiceTitan considers a Unique Call in reporting.

## Solution

1. Log in to your ServiceTitan account.
2. Go to the **Reporting** tab.
3. Click **Calls** under the *Activity* section.
4. Look for the *Unique Calls* column.
5. Unique calls are calls by different customers. If one customer calls 45 times about the same job, it would be 1 unique call. But if 45 different customers called about 45 different jobs, that would be 45 different unique calls.

> [!TIP]
> **Tip:** Unique calls are dependent on whether a call is associated with a job.