--- title: "Send and receive a fax" slug: "send-and-receive-a-fax" updated: 2026-10-15T01:10:52Z published: 2026-10-15T01:10:52Z canonical: "help.servicetitan.com/send-and-receive-a-fax" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Send and receive a fax ## Overview With Phones Pro, you can send and receive a fax. --- ### #### Who uses this feature - Administrators and CSRs - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - You can add a fax number from a call center, main line, or a department. Please contact your administrator to add a fax number to your account. - When you send a fax, dial one before your number. ## Open call settings 1. Go to the top toolbar bar and click **Phones Pro** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) to open the embedded dialer. > [!NOTE] > **Note:** If you don't have the embedded dialer enabled, sign in to your Dialpad account and skip to step four. 2. In the Phones Pro embedded dialer, click the **Wrench** icon. ![User interface of Phones Pro showing dialing options and recent calls.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-svsuafxj.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) *Phone Preferences* opens. 3. Click **View Dialpad Settings**. ![Settings menu for Phones Pro with options for dialpad and embedded phone features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-sa4qt7fx.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D)Your Dialpad profile opens in a new tab. 4. In Dialpad, click **Launch Dialpad**. ![Icons representing chat, video, and help features in a user interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-qeoh1936.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) ## Send a fax 1. In Dialpad, click![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) and select *Send a fax*. ![Menu displaying options including 'Send a fax' highlighted for user selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-ec5a13nt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) 2. Search the recipient's name or enter their number. ![New fax notification for Wayne Gretzky with contact details and availability status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-yx1l7r48.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) 3. To upload a file from your computer, click **Upload a file to send a fax**. > [!NOTE] > **Note:** The supported file should be less than 10MB. ![A fax interface showing sender and recipient details with an upload button highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-h0rwwmad.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D)The selected file is automatically sent as a fax. When it is successfully sent, the status will change from *Pending* to *Success*. You can view the fax files in your fax department. ![Fax line interface showing recent faxes and department options for communication.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-5ib2zt6s.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) ## Delete a fax file Click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) and select *Delete*. ![A message showing a fax error status in a call center application interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-hktzhnew.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) ## Receive a fax You get an incoming message notification when someone sends you a fax file. To view the received fax file: 1. In Dialpad, go to your fax department > **Faxes**. ![Fax Line interface showing options for managing faxes and contact information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-p42s3box.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) 2. Click **Download fax**. ![Fax line interface showing options to download faxes and manage communications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-0r8xoddl.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D)![Email notification for a received fax from Dialpad with contact details included.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-smygmrdq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) ## Disable fax notifications You can stop receiving email notifications for the fax files you receive. To do that: 1. In Dialpad settings, go to **Your Settings** > **Call Handling & Voicemails**. 2. Uncheck the *Receive email notifications for new faxes* option. ![Settings for call handling and voicemail, including email notifications for faxes.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/send-and-receive-a-fax-image-wemfxnmy.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A54Z&se=2026-10-31T02%3A36%3A54Z&sr=c&sp=r&sig=ASdtObKqwmRfYTuczKXc4MdT3%2F3Us7Z6lfm7sQ7%2FNCM%3D) ## Want to learn more? - See [Set call center hours](/construction/docs/set-call-center-hours) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)