---
title: "Schedule and manage a non-job event on the Daily and Weekly Dispatch Board"
slug: "schedule-and-manage-a-non-job-event-using-a-new-experience"
updated: 2026-10-15T00:30:56Z
published: 2026-10-15T00:30:56Z
canonical: "help.servicetitan.com/schedule-and-manage-a-non-job-event-using-a-new-experience"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Schedule and manage a non-job event on the Daily and Weekly Dispatch Board

## Overview

Schedule non-job events to block off time on your technicians' calendar. Non-job events can be one-time only or recurring and last up to a full day. You can determine if the event will be paid or not based on the [timesheet code](/construction/docs/set-up-timesheet-codes) you select when creating the event.

> [!NOTE]
> **Note:** If these instructions don't work for you, you may still be using the previous version of this feature. See [Schedule and manage non-job events](/construction/docs/schedule-and-manage-non-job-events) for more information about that version.

---

### 

#### Who uses this feature

- Administrators and managers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- When you [set up timesheet codes](/construction/docs/set-up-timesheet-codes) for non-job events, make sure to specify whether the event is paid or not.
- For non-job events that shouldn't affect payroll, deselect **Needs a Timesheet?** In addition to not showing up in payroll reporting, non-job events created *without* a timesheet won't appear on [technician timesheets](/construction/docs/technician-timesheets-overview), the [Schedule Board calendar](/construction/docs/use-the-schedule-board), [Dispatch Pro](/construction/docs/dispatch-pro-home), [Schedule Assistant](/construction/docs/use-schedule-assistant), or [ServiceTitan Mobile](/construction/docs/servicetitan-mobile-legacy-home).
- If you want non-job events without a timesheet to display for the technician in ServiceTitan Mobile, select **Visible to Technician** when creating the non-job event.
- If a technician has an overlapping job appointment timesheet and a non-job event, they can't be double-paid. They're only credited for the non-job event.
- If you use [Technician Clock I/O](/construction/docs/overview-of-technician-clock-i-o), you can configure timesheet codes so technicians must be clocked in to receive credit for a non-job event. To do this, select **Exclude from reports if technician fails to clock in** when creating the non-job event timesheet code.![Settings for adding a non-job event code in a timesheet application interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-lh4pl4of.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

## Use cases

Common events you can use for non-job events include:

- Training sessions
- Company meetings
- Vacation
- Paid time off (PTO)
- Parts runs

## Enable the new non-job event experience

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
2. In the side panel, go to **Dispatch Board > New & Upcoming Features**.
3. Click the **Non-Job Event** toggle. ![Overview of new features and non-job event experience in the dispatch board settings interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/screenshot-non-job-event-toggle.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

> [!NOTE]
> **Note:** You must have the *New & Upcoming Features* permission enabled for your account.

## Schedule a non-job event

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-dlxvj1go.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)**.
2. On the *Dispatch Board*, click a technician's timeline within the time slot when you want to schedule the event and click **Book a non-job event**.![User interface showing option to book a non-job event with a clickable button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-eultd61n.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
3. In the *Non-Job event* side panel that opens, enter an **Event Name**.
4. From the **Technicians** dropdown, select additional technicians or update the current technician, if needed.
5. In the *Date* field, use the calendar to select the date for the non-job event.
6. In the *Start Time* and *End Time* fields, set the beginning and end time for the event.

> [!TIP]
> **Tip:** Select **All day** if the event lasts the entire day.
7. From the **Repeat** dropdown, choose how often the event should repeat.

> [!TIP]
> **Tip:** Click **Custom** and, on the **Custom recurrence** pop-up, use the fields to set your preferred recurrence schedule.

![Custom recurrence settings for scheduling weekly events with options to select days.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-u4rk59vs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
8. Add the address for the non-job event:
  1. Click **Add and verify address**.
  2. On the *Edit Address* pop-up that opens, enter the address.
  3. Click **Verify Address** to verify the address with Google.
  4. When finished, click **OK**.![Form to edit address details including street, city, state, and country fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-hwinnk26.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
9. Select **Include in scheduling and dispatching capacity** if you want this resource to be considered in capacity calculations for scheduling and dispatching.

> [!NOTE]
> **Note:** This option is available to any office employee with ACP, AdCap, and/or Dispatch Pro enabled.
10. Select **Show in mobile app** if you want the event to appear on mobile for the technician.
11. Select **Clear this from technician's calendar once event is over** to automatically remove it from the technician's view after it ends.
12. Select **Clear this from Dispatch Board once event is over** to automatically remove it from the board when completed.
13. In the *Description* field, enter any additional details about the event.
14. When finished, click **Save**.![Event details for a parts run scheduled on July 30, 2025, with technician information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-g2zjjpnn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

On the *Dispatch Board*, you can see non-job events:

- Completed events have a **Check** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-gsdy7wqq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
- Upcoming events have a **Bookmark** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-4b9z0kvc.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

## Edit or delete a non-job event

1. Go to the navigation bar and click **Dispatch**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-vdat8mu3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
2. On the *Dispatch Board*, click the non-job event you want to update or delete.
3. On the non-job event side bar that opens, in the *Non-Job Event Information* tab, click **Update Event** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-k5il83nd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
4. Update the information as needed, then click **Save**.

> [!TIP]
> **Tip:** To track who changed a non-job event or what was changed, click the **Audit Trail** tab. For more, see [View and manage the Audit Trail for non-job events](/construction/docs/schedule-and-manage-a-non-job-event-using-a-new-experience#view-and-manage-the-audit-trail-for-nonjob-events).
5. To delete the event, click **Delete Event** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-delete.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
6. In the *Delete this non-job event?* confirmation pop-up, click **OK**.![Event details for a parts run including date, time, and technician information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-p5cgoymp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

If you make edits or delete a recurring non-job event, a pop-up opens with options on how you want the changes to affect recurring events:

- **This event:** Changes only affect this single event.
- **This and following events:** Changes affect this and future events.
- **All events (past / present / future):** Changes affect all events, including past events. Editing the duration affects completed events on previous timesheets.

## Update a recurring non-job event

1. Go to the navigation bar and click **Dispatch** ![Icon-dispatch-inactive.png](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Icon-dispatch-inactive(1).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
2. On the *Daily* or *Weekly Dispatch Board*, click the non-job event with multiple technicians you want to update.
3. On the *Non-job event* flyout that opens, click Update Event. The *Edit or Delete recurring event* pop-up opens.![User interface for Plumbing MTG with options for updating content and viewing audit trail.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image15(2).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
4. From the Technician dropdown, select a specific technician to apply the updated recurring event to.

> [!TIP]
> **Tip**: Select the Select All option if you want to apply the update to all technicians.
5. Select which events the change applies to from the following options:
  1. *This event*
  2. *This and following events*
  3. *All events (past/present/future)*
6. When finished, click Save.![Editing recurring event for technician selection and event application options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image7(8).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
7. On the non-job event edit flyout that opens, make the necessary updates and click Save![Event scheduling interface for a plumbing meeting with date and time options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image13(6).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
8. To view the changes in the *Audit Trail*, click the non-job event you updated.
9. Click the Audit Trail tab, then click Expand Audit Trail.
10. On the *Audit Trail* screen, click View original series to open a detailed view of the recurring event history, including the original source event and all linked series changes.

![Audit trail showing updates and actions taken on specific events and fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image21(3).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

## View and manage the Audit Trail for non-job events

1. Go to the navigation bar and click **Dispatch** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-vdat8mu3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
2. On the *Dispatch Board*, click the non-job event you want to view and manage the audit trail for.
3. On the non-job event side bar that opens, click the **Audit Trail** tab![Audit trail for HVAC MTG CP with event details and modifications listed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image9(5).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
4. Review audit trail details:
  1. **Created On:** The date the non-job event was created.
  2. **Last Modified On:** The most recent date and time the event was updated.
  3. **Modified By:** The employee who made the latest change. ![Audit trail showing creation and modification dates for HVAC MTG CP - 730.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image11(7).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
5. Scroll the table to view more entries or click **Expand Audit Trail** to see the full history:
  - *Date & Time*
  - *Name*

> [!NOTE]
> Note: *The system displays the employee name associated with the tenant user account, making audit trail information easier to identify and understand.*
  - Action
  - *Field*
  - *Before*
  - *After*

![Audit trail showing event updates and actions with a navigation slider at the bottom.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image25(1).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
  1. On the *audit trail table*, use the predefined *Date*, *Username*, and *Action* filters to quickly find specific changes.

![Audit trail showing actions taken on events with timestamps and user details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image2(7).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

Or,
  2. Create a custom filter:
    1. Click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-xmt34rlt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)**, the filter panel opens.
    2. Select **Date**, **Username**, and/or **Action** to narrow your search.
    3. Click **Apply** to view filtered results.![Date range selection and action options for filtering data in a user interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-ttq3hoyl.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
    4. Click **Clear Filter** to remove all filters and return to the full list.

## Complete a non-job event

1. Go to the navigation bar and click **Dispatch** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-vdat8mu3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D).
2. On the *Dispatch Board*, click the non-job event you want to complete.
3. On the non-job event side bar that opens, in the *Non-Job Event Information* tab, click **Complete Event ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-w5xvd55f.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)**to complete the event.![Event details for parts run, including date, time, and technician information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-ctn1ml9l.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)
4. On the *Complete event* pop-up that opens, click **Ok**.![Confirmation dialog to complete an event with 'Ok' and 'Cancel' options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/schedule-and-manage-a-non-job-event-using-a-new-experience-image-nxy79pa4.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A07Z&se=2026-10-31T02%3A47%3A07Z&sr=c&sp=r&sig=V5tIMSudO%2Bpt%2FaMUNHXFAe2BFrZZJqG8JaZA9n4EQx0%3D)

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Dispatching Basics](https://servicetitan.docebosaas.com/academy/learn/courses/94/Elevating-your-Dispatch-Skills)
- See [Clock technicians in and out from the Dispatch Board](/construction/docs/clock-technicians-in-and-out-from-the-dispatch-board)

AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments.

**What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers.

**Also called:** AI dispatch, Smart dispatch

**Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)