---
title: "Returns show as pending despite the relevant credit being completely processed and exported"
slug: "returns-show-as-pending-despite-relevant-credit-processed-exported"
updated: 2026-10-15T00:51:29Z
published: 2026-10-15T00:51:29Z
canonical: "help.servicetitan.com/returns-show-as-pending-despite-relevant-credit-processed-exported"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns show as pending despite the relevant credit being completely processed and exported

## Problem

Users find that previous returns are marked as pending despite the credit being fully processed and exported. This situation can cause confusion in Job Costing.

## Solution

### Returns show as pending despite the relevant credit being completely processed and exported

By following these steps, you can determine why returns show as pending and ensure your job costing reports are accurate.

1. Identify the return that is showing as pending.

2. Confirm that you have marked the return as *Credit Received*.

3. Ensure the connected vendor credit has been put in a Batch.

4. Export the batch that contains the vendor credit.

5. The return will still show as *Pending* even after these steps. This is by design.

6. Check your job cost reports to ensure they accurately reflect the returns. If there is a discrepancy, review the specific return and connected credit details.

7. Returns, unlike purchase orders, are not batched for export. Only credits and bills are batched and exported.

8. If you find other returns with the same issue, repeat the steps above for each return.

The calculation of actual costs (labor, materials, overhead) against revenue for each job to determine true profitability.

**What it does:** Shows which job types, technicians, or BUs are truly profitable after accounting for all costs, not just top-line revenue.

**Also called:** Job profitability, Cost tracking

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)