---
title: "Return Types"
slug: "return-types"
updated: 2026-10-15T00:44:48Z
published: 2026-10-15T00:44:48Z
canonical: "help.servicetitan.com/return-types"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Return Types

## Overview

*Return Types* allows you to track returns through their cycle and accurately record the information in ServiceTitan *Purchasing* and *Inventory* modules.

---

### 

#### Who uses this feature

- Office employees

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

> [!NOTE]
> **Note:** If these instructions don't work for you, you may still be using the previous version of this feature. See [Create a return](/construction/docs/create-a-return) for more information about that version.

## Things to know

- If you only have the *Purchasing* module enabled, the *Inventory* section under *Settings* is renamed **Purchasing**.
- Now you can create returns, send returns to the vendor, mark returns as approved, and returned. Additionally, you can email returns to the vendors. For more information, see [Returns overview](/construction/docs/returns-overview).
- You can process returns if the quantity from procurement and all invoices is greater than the quantity you want to return.

## Create a return type

1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A19%3A41Z&se=2026-10-31T04%3A19%3A41Z&sr=c&sp=r&sig=QazbPGChOW3QqMpM4CPad3rWXgEvOkZ1ofbVEOoiCSc%3D).
2. From the side menu, select **Purchasing** or **Inventory** **>** **Return Types**. The *Return Types* screen opens.![Image showing the Return Types screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/return-types-image-pqadbk5t.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A19%3A41Z&se=2026-10-31T04%3A19%3A41Z&sr=c&sp=r&sig=QazbPGChOW3QqMpM4CPad3rWXgEvOkZ1ofbVEOoiCSc%3D)

> [!NOTE]
> **Note:** You can organize the table by clicking on a column header. You can also filter return types by *Return Type Name*, or *Active* and *Inactive* returns. To apply a filter, click the **Filter**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A19%3A41Z&se=2026-10-31T04%3A19%3A41Z&sr=c&sp=r&sig=QazbPGChOW3QqMpM4CPad3rWXgEvOkZ1ofbVEOoiCSc%3D)icon and select the filter type you want. To remove the filter, click **Clear**.![Image showing how to filter returns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/return-types-image-p09mija2.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A19%3A41Z&se=2026-10-31T04%3A19%3A41Z&sr=c&sp=r&sig=QazbPGChOW3QqMpM4CPad3rWXgEvOkZ1ofbVEOoiCSc%3D)
3. Click **Add** to create a new return type. The *Add a Return Type* screen opens.
  1. Enter **Return Type Name**.
  2. Select the **Automatically Receive Vendor Credit** option.

> [!NOTE]
> **Note:** If you select this option the *Return* will be moved to *Credit Received* upon creation. Also, *Vendor Credit* will be automatically generated for the total quantity on *Return*.
  3. Select **Include return Total in the Sales Tax Calculation** if you want the *Return Total* to be considered taxable.

> [!NOTE]
> **Note:** If you select this option, the tax amount on the Return will be removed from the job total on the associated invoice.
  4. Select the **Active** option if you want the new return type to be active.
  5. Select the **Default** option if you want the new return type to be the default.
  6. When you're finished, click **Create**.![Image showing the Add a Return Type screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/return-types-image-877quyf2.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A19%3A41Z&se=2026-10-31T04%3A19%3A41Z&sr=c&sp=r&sig=QazbPGChOW3QqMpM4CPad3rWXgEvOkZ1ofbVEOoiCSc%3D)

## Want to learn more?

- See [Returns overview](/construction/docs/returns-overview)