---
title: "Resolve sporadic call issues"
slug: "resolve-sporadic-call-issues"
updated: 2026-10-15T01:07:35Z
published: 2026-10-15T01:07:35Z
canonical: "help.servicetitan.com/resolve-sporadic-call-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve sporadic call issues

## Problem

Customers are being disconnected from calls sporadically. The issue is happening frequently and is causing inconvenience.

## Solution

Confirm the issue is with tracking numbers and not your forwarding number.

> [!NOTE]
> **Note:** Since ServiceTitan Basic Phones integration transfers the calls to your forwarding number, any issues with the forwarding number are reflected in ServiceTitan's software as well.

### Place a test call to your forwarding number

- If the call disconnects, the problem lies with your forwarding number. Reach out to your phone provider to investigate and resolve the issue from their end.
- If the call is successful, continue troubleshooting.

### Place a test call to your tracking number

- If the call disconnects, the issue lies with the ServiceTitan tracking number. Contact [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) for assistance.
- If the call is successful, the issue might be resolved. Monitor the calls and if the issue persists, collect three call examples and reach out to [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) for further assistance.