--- title: "Resolve payroll disputes" slug: "resolve-payroll-disputes" updated: 2026-10-15T01:04:34Z published: 2026-10-15T01:04:34Z canonical: "help.servicetitan.com/resolve-payroll-disputes" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Resolve payroll disputes ## Overview When you release payroll for sign-off, employees can dispute payroll. You can review disputes, make any necessary changes, and re-release disputed payroll for sign-off. --- ### #### Who uses this feature - Administrators and managers #### Feature configuration - Account configuration is required. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details. ## Things to know - Managers can only review payroll for the [employees assigned to them](/construction/docs/assign-managers-to-technicians-and-office-employees). - Administrators can review payroll for all employees. - The dispute payroll feature is available to technicians with the *Technician is Able to Dispute Payroll* permission enabled. For more, see [Set technician permissions for Payroll Sign-off](/construction/docs/manage-payroll-permissions#set-technician-permissions-for-payroll-signoff). ## Review payroll disputes You can edit non-job timesheets while [reviewing an employee’s payroll](/construction/docs/review-payroll). 1. Go to the top toolbar, click your **Profile** icon, and click **Payroll**. ![Menu options including Payroll, Time Clock, and training sections highlighted for user navigation.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-payroll-disputes-image-o485zaak.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A11Z&se=2026-10-31T02%3A36%3A11Z&sr=c&sp=r&sig=ugrSmLN0aKpcq5gNBiloKrezvVKG2YXWUzoEzCifgUk%3D)The *Payroll Dashboard* opens, listing the employees you manage. 2. Use the dropdown to select the pay period you want to view. ![Payroll dashboard displaying date selection and pending approvals for weekly payroll.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-payroll-disputes-image-7tczyoz6.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A11Z&se=2026-10-31T02%3A36%3A11Z&sr=c&sp=r&sig=ugrSmLN0aKpcq5gNBiloKrezvVKG2YXWUzoEzCifgUk%3D) 3. For an employee with a disputed payroll, click **View Actions** in the *Action* column to open their payroll details screen. ![Table displaying employee payment details, including status and action options for each.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-payroll-disputes-image-hiqtrznd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A11Z&se=2026-10-31T02%3A36%3A11Z&sr=c&sp=r&sig=ugrSmLN0aKpcq5gNBiloKrezvVKG2YXWUzoEzCifgUk%3D) > [!NOTE] > **Note:** The *Employee Status* column indicates if an employee has disputed payroll. 4. On the technician’s payroll details screen, click the **Audit Trail** tab and review the dispute details. ![Audit trail showing payroll updates and disputes by Ada Shelby and Adam.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-payroll-disputes-image-4e64zcda.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A11Z&se=2026-10-31T02%3A36%3A11Z&sr=c&sp=r&sig=ugrSmLN0aKpcq5gNBiloKrezvVKG2YXWUzoEzCifgUk%3D) > [!NOTE] > **Note:** The details include any notes entered in the optional *Memo* field. 5. You can [edit non-job timesheets](/construction/docs/edit-non-job-timesheets-from-the-payroll-dashboard), [create payroll adjustments](/construction/docs/create-payroll-adjustments-from-the-payroll-dashboard), or, if everything looks good, skip to the next step. 6. Click **Update** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-refresh.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A11Z&se=2026-10-31T02%3A36%3A11Z&sr=c&sp=r&sig=ugrSmLN0aKpcq5gNBiloKrezvVKG2YXWUzoEzCifgUk%3D) . ![User profile showing gross pay update and navigation options for payroll details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-payroll-disputes-image-7j9h3ymj.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A11Z&se=2026-10-31T02%3A36%3A11Z&sr=c&sp=r&sig=ugrSmLN0aKpcq5gNBiloKrezvVKG2YXWUzoEzCifgUk%3D)The employee’s status for that pay period’s payroll switches from *Disputed* to *Pending*. They can review any changes and sign off on payroll. ## Want to learn more? - Visit ServiceTitan Academy to enroll in [Payroll Sign-off](https://servicetitan.docebosaas.com/academy/learn/courses/312/Payroll-Sign-off) A downloadable log of who changed what record and when. **What it does:** Provides change history for accountability, error investigation, and compliance across teams. **Also called:** Change history **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)