---
title: "Resolve issues with incoming calls not connecting in Contact Center Pro"
slug: "resolve-issues-with-incoming-calls-not-connecting-in-contact-center-pro"
updated: 2026-10-15T00:25:34Z
published: 2026-10-15T00:25:34Z
canonical: "help.servicetitan.com/resolve-issues-with-incoming-calls-not-connecting-in-contact-center-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve issues with incoming calls not connecting in Contact Center Pro

## Problem

Your recently added tracking numbers aren't working correctly. Incoming calls to these numbers are getting dropped instead of connecting. This usually happens when the numbers aren't assigned to a routing workflow.

## Solution

### Add numbers to a routing workflow

1. Go to Contact Center Pro **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A44Z&se=2026-10-31T02%3A49%3A44Z&sr=c&sp=r&sig=xK0OvSQWBjEhZ%2FsbYFU5GewKXS6pQf4mPPgBuyOGpEE%3D) .
2. In the *Settings* section, go to **Routing Workflows > Workflows**.
3. Find the workflow you want these numbers to use and click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A44Z&se=2026-10-31T02%3A49%3A44Z&sr=c&sp=r&sig=xK0OvSQWBjEhZ%2FsbYFU5GewKXS6pQf4mPPgBuyOGpEE%3D) .

> [!NOTE]
> **Note:** If you don't have a routing workflow yet, click [Create Workflow](/construction/docs/set-call-routing-rules-in-contact-center-pro#create-a-routing-workflow) instead.
4. Click **Start**. ![In the Routing Workflow screen, click Start](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-issues-with-incoming-calls-not-connecting-in-contact-center-pro-image-q7ycymzq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A44Z&se=2026-10-31T02%3A49%3A44Z&sr=c&sp=r&sig=xK0OvSQWBjEhZ%2FsbYFU5GewKXS6pQf4mPPgBuyOGpEE%3D)
5. In the *Entry Points* flyout that opens, select your newly added tracking numbers and click Save.
6. When finished, click **Publish Changes**.

ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.

**What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.

**Also called:** CCP, Advanced Phones Pro

**Tags:** Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** CCP