--- title: "Request customer reviews from the job record" slug: "request-customer-reviews-from-the-job-record-1" updated: 2026-10-15T00:57:03Z published: 2026-10-15T00:57:03Z canonical: "help.servicetitan.com/request-customer-reviews-from-the-job-record-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Request customer reviews from the job record ## Overview In the Customer Record, you can find the marketing reviews submitted by the customer. If a job doesn't have a marketing review, you can send a review request to the customer directly from the job record. This gives you the flexibility of following up on customer reviews as you're on the job record. Please note, you can only see the verified job reviews. --- ### #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Applies to all business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro Reputation, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). - Account configuration is required to use this feature. Please contact [Technical Support](/construction/docs/contact-servicetitan-technical-support) for details. ## Things to know - You can send Review Requests to customers from the job record only if the employees in the office created a manual trigger survey. ## Request reviews To request a customer review from the job record: 1. Open the job you want to request a review for. 2. On the job record, go to the *Reviews* section to view the sent and received reviews. 3. If no survey is available, click **Create Survey** to create a survey to send to your customer. ![Interface showing a button to create a survey for customer feedback.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-the-job-record-image-0zjj2f3m.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A38Z&se=2026-10-31T02%3A43%3A38Z&sr=c&sp=r&sig=vyPMy5jtP7XJ%2BniC45kQr2nxsWmoG5Hb3%2FGCNIhyrfA%3D) 4. If you have a survey, click **Request Review**. A confirmation pop-up opens. ![User interface showing a button to request a review for feedback submission.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-the-job-record-image-mth6hz20.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A38Z&se=2026-10-31T02%3A43%3A38Z&sr=c&sp=r&sig=vyPMy5jtP7XJ%2BniC45kQr2nxsWmoG5Hb3%2FGCNIhyrfA%3D) > [!NOTE] > **Note:** If the review request is sent, Request Review is inactive. 5. Click **Confirm** to send the request review to the customer. ![Request for customers to leave a review and confirm their feedback.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-the-job-record-image-20oamwkq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A38Z&se=2026-10-31T02%3A43%3A38Z&sr=c&sp=r&sig=vyPMy5jtP7XJ%2BniC45kQr2nxsWmoG5Hb3%2FGCNIhyrfA%3D) ## View reviews For each job that a review is submitted by a customer, you can view it in the job record: 1. Open the job you want to view the customer reviews for. 2. If the review is not verified, [verify it or match it to be verified](/construction/docs/manage-reviews). 3. On the job record, go to the *Reviews* section, where you can find the verified customer review. > [!NOTE] > **Note:** Only verified customer reviews appear in the Review section. 4. To view details, click **Go to Review**. ![Customer review praising BEST Plumbing for excellent service and professionalism.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-the-job-record-image-e1sjv73h.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A38Z&se=2026-10-31T02%3A43%3A38Z&sr=c&sp=r&sig=vyPMy5jtP7XJ%2BniC45kQr2nxsWmoG5Hb3%2FGCNIhyrfA%3D) > [!NOTE] > **Note:** If the review request is sent and verified but the customer did not respond to the request, the review is labeled as Not Responded. ## Want to learn more? - See [Manage reviews](/construction/docs/manage-reviews) - See [Create email surveys](/v1/docs/create-email-surveys) - See [Create SMS surveys](/v1/docs/create-sms-surveys) The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history. **What it does:** Serves as the single source of truth for all customer interactions, history, and financial data. **Also called:** Customer account, Client record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Automated SMS or email requests sent to customers post-job asking them to leave a review on Google or other platforms. **What it does:** Increases review volume and star ratings — directly impacting organic search rankings and inbound lead flow. **Also called:** Review ask, Post-job review prompt **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns