---
title: "Request customer reviews from a job on ServiceTitan Mobile"
slug: "request-customer-reviews-from-a-job-on-servicetitan-mobile"
updated: 2026-10-15T00:57:04Z
published: 2026-10-15T00:57:04Z
canonical: "help.servicetitan.com/request-customer-reviews-from-a-job-on-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request customer reviews from a job on ServiceTitan Mobile

## Overview

In the ServiceTitan Mobile app, you can view customer reviews on the job record. You can also send a review request to the customer directly from the job in the mobile app if there is a manual trigger survey created from the office. Giving technicians the ability to get on-the-spot reviews for the job increases the likelihood of customers submitting a review for the job and makes it easier to match a technician to a review.

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types
- Applies to all trades

#### Feature configuration

- To get started with Marketing Pro Reputation, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
- Account configuration is required to use this feature. Please contact [Technical Support](/construction/docs/contact-servicetitan-technical-support) for details.

## Things to know

- You can send Review Requests to customers from the job in the mobile app only if the employees in the office created a manual trigger survey.

## Request reviews

To request a customer review from the mobile app:

1. From the *Dashboard*, tap **View Current Job**. ![Dashboard overview showing job details, time, address, and potential member tag.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-a-job-on-servicetitan-mobile-image-zufytgz7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A38%3A02Z&se=2026-10-31T02%3A38%3A02Z&sr=c&sp=r&sig=p7bJM4aI4Mc38POVbBJE4RNiWLP5mi7D3BFfMVZT%2FO0%3D)
2. In the *Review* section, tap **Request Review**. ![Dashboard view showing job details and a button to request a review.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-a-job-on-servicetitan-mobile-image-m0ndi6wa.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A38%3A02Z&se=2026-10-31T02%3A38%3A02Z&sr=c&sp=r&sig=p7bJM4aI4Mc38POVbBJE4RNiWLP5mi7D3BFfMVZT%2FO0%3D)

> [!NOTE]
> **Note:** If the review request is already sent, Request Review is inactive.

## View reviews

To view a customer review from the mobile app:

1. From the *Dashboard*, tap **View Current Job**.
2. On the Job page, scroll down to the *Review* section to see the reviews for this job. ![Review section displaying customer feedback and ratings for MerchantCircle service.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/request-customer-reviews-from-a-job-on-servicetitan-mobile-image-5tjeml2b.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A38%3A02Z&se=2026-10-31T02%3A38%3A02Z&sr=c&sp=r&sig=p7bJM4aI4Mc38POVbBJE4RNiWLP5mi7D3BFfMVZT%2FO0%3D)

## Want to learn more?

- See [Manage reviews](/construction/docs/manage-reviews)
- See [Create email surveys](/v1/docs/create-email-surveys)
- See [Create SMS surveys](/v1/docs/create-sms-surveys)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Automated SMS or email requests sent to customers post-job asking them to leave a review on Google or other platforms.

**What it does:** Increases review volume and star ratings — directly impacting organic search rankings and inbound lead flow.

**Also called:** Review ask, Post-job review prompt

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns